FRONT OFFICE 1_LONG QUIZ 1

What is the primary role of the front office in a hotel?

• Preparing food and beverages

• Maintaining the hotel’s landscaping

• Handling guest check‑ins and check‑outs

• Running marketing campaigns

Which of the following is NOT typically a function of the front office?

• Room reservations

• Guest check‑ins / check‑outs

• Event planning

• Handling guest complaints

What system is most commonly used by the front office to manage room bookings and guest information?

• Enterprise Resource Planning (ERP) system

• Point of Sale (POS) system

• Property Management System (PMS)

• Customer Relationship Management (CRM) system

Which payment option should the front office verify upon guest arrival?

• Gift certificate only

• Cash only

• Credit card

• Barter trade

What does the “night audit” performed by the front office do?

• Clean the guest rooms

• Review and balance the day’s financial transactions

• Plan the next day’s events

• Update the restaurant menu

A “guaranteed reservation” means:

• The guest must arrive by a certain time or else they lose the room

• The hotel holds the room even if the guest arrives late

• The reservation is free to cancel at any time without penalty

• The room rate is locked in at its lowest price

In front office operations, what is a “bucket check”?

• Checking the cleanliness of housekeeping buckets

• Verifying all room‑charges in internal “buckets” (or categories) are posted correctly

• Checking the water supply in guest room buckets

• Surveying guest satisfaction in bulk

Which of these is considered the “rack rate” of a hotel room?

• The maximum published rate before any discounts

• The price after applying corporate or group discounts

• The rate for long‑stay guests only

• The rate for seasons with low demand

If a guest arrives without a reservation but rooms are available, this is known as a:

• Walk‑in

• No‑show

• Guaranteed booking

• Overstay

Which department does the front office frequently coordinate with to ensure guest satisfaction?

• Housekeeping

• Maintenance / Engineering

• Food & Beverage

• All of the above