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FRONT OFFICE 1_LONG QUIZ 1

Authored by Kathy Lahoylahoy

Instructional Technology

12th Grade

Used 1+ times

FRONT OFFICE 1_LONG QUIZ 1
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50 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary role of the front office in a hotel?

Preparing food and beverages

Maintaining the hotel’s landscaping

Handling guest check‑ins and check‑outs

Running marketing campaigns

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT typically a function of the front office?

Room reservations

Guest check‑ins / check‑outs

Event planning

Handling guest complaints

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What system is most commonly used by the front office to manage room bookings and guest information?

Enterprise Resource Planning (ERP) system

Point of Sale (POS) system

Property Management System (PMS)

Customer Relationship Management (CRM) system

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which payment option should the front office verify upon guest arrival?

Gift certificate only

Cash only

Credit card

Barter trade

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the “night audit” performed by the front office do?

Clean the guest rooms

Review and balance the day’s financial transactions

Plan the next day’s events

Update the restaurant menu

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A “guaranteed reservation” means:

The guest must arrive by a certain time or else they lose the room

The hotel holds the room even if the guest arrives late

The reservation is free to cancel at any time without penalty

The room rate is locked in at its lowest price

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In front office operations, what is a “bucket check”?

Checking the cleanliness of housekeeping buckets

Verifying all room‑charges in internal “buckets” (or categories) are posted correctly

Checking the water supply in guest room buckets

Surveying guest satisfaction in bulk

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