Quiz on Reservation and Hospitality

Receiving reservations, processing reservations, and making reservation reports is ...

• Benefits of reservation

• Types of reservation

• Duties and responsibilities of reservation

• Definition of reservation

• Reservation process

The international spelling board for the letter U is ...

• Union

• Uniform

• Ukraine

• Uni sofiet

• Under

To avoid mistakes in writing the guest's name, the officer spells with the International Spelling. If the guest's name is 'Jhon Scada', then the spelling is ...

• Juliet Hotel Oscar November - Sierra Charlie Alfa Delta Alfa

• Juliet Hotel Oscar November - Sierra Caca Alfa Delta Alfa

• Juliet Handsome Oscar Nana - Sierra Charlie Alfa Delta Alfa

• Juliet Hotel Oscar November - Sierra Charlie Alfa Delta Alfa

• Juliet Hotel Oreo November - Sierra Caca Alfa Delta Alfa

A guest calls to book a deluxe room, but the room is fully booked. What is the best step for the reservation officer?

• Directly refuse the reservation

• Suggest the guest find another hotel

• Offer another type of room that is still available

• Politely end the call

• Ask the guest to wait until a room is available

In filling out the conventional chart, the officer incorrectly writes the check-in date, which will lead to complaints. One of the impacts is ...

• Reservation remains valid

• Can cause double booking

• Room rates change automatically

• Reservation is canceled by the system

• Reservation is directly transferred to another room

If a guest is dissatisfied because they did not receive the room as ordered, the appropriate action is ...

• Blame the guest

• Listen to the complaint, apologize, and offer a solution

• Ignore the complaint

• Refuse to take responsibility

• Postpone the answer until check-out

Neat hair, clean and short nails, uniform that is not wrinkled, jewelry that is not excessive, wearing black pantofel shoes is the appearance required for front office work. Appearance and self-preparation are called ...

• Attitude

• Skill

• Product knowledge

• Grooming

• Soft skill

Which of the following is not a duty of the reservation department?

• Receive room reservations

• Record changes in bookings

• Coordinate special requests from guests with other departments

• Check the cleanliness of the room

• Provide advice on unavailable bookings

The expected arrival time of the guest is written in the column ...

• Extension Telephone Arrange

• Estimated Time Arrival

• Expected Arrival Time

• Estimated Travel Agent

• Expected Timing Ammanded

If the room price includes tax & service, then the room price is written with the code ...

• ++

• Ind

• _ _

• $

• Nett