Customer Service Skills

Customer Service Skills

Assessment

Quiz

Other

7th - 8th Grade

Medium

Created by

Paulette Williams

Used 3+ times

FREE Resource

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35 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In order to be able to properly deal with

angry customers, you will need to

ignore the customer.

become angry and upset at them.

have strong customer service skills.

All of the above.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you are helping a customer and see

another customer waiting,

demand that they wait their turn.

politely acknowledge them and let

them know you will assist them soon.

it is best to ignore them.

None of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Providing great customer service is

expected from employees and important to

businesses because

it is the law.

it is key to doing well and staying in

business.

it is fun.

All of the above.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To be able to lessen or lower a customer’s

anger.

Promptness

De-escalate

Professionalism

Hugging

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A top complaint that customers

generally have is that

employees greeted them too often.

employees were friendly.

they were not listened to by

employees.

All of the above.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Key characteristics of excellent customer

service are

politeness and friendliness.

promptness and listening.

professionalism.

All of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is important to greet customers

only when they enter the store.

when you feel like it.

when they enter the store, call, or

when you come into contact with

them.

All of the above.

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