Managing Conflict

What does the chapter identify as inevitable in groups and organizations?

• Competition

• Conflict

• Leadership

• Turnover

According to Fisher and Ury, what must people do because they differ?

• Avoid one another

• Negotiate differences

• Compete for control

• Agree on everything

What does Getting to Yes assert about conflict?

• It cannot be avoided

• It always harms relationships

• Mutual agreement is possible

• It should be ignored

Conflict can lead to:

• Decreased creativity

• Positive change

• Group division

• Increased stress only

The main question addressed in this chapter is:

• How to avoid conflict entirely

• How to manage conflict to produce positive change

• How to eliminate disagreement

• How to dominate others

When leaders handle conflict effectively, which of the following occurs?

• Stress increases

• Relationships weaken

• Problem-solving improves

• Communication decreases

Communication plays what role in conflict?

• A minor role

• A destructive role

• A central role

• No role

Conflict is described as an ________ process requiring interaction.

• Individual

• Isolated

• Interactive

• Automated

The chapter emphasizes which primary focus?

• Punishing conflict

• Avoiding argument

• Handling conflict constructively

• Competing effectively

The goal of managing conflict is to achieve:

• Silence

• Positive results

• Uniform opinions

• Elimination of diversity