Hotel Payment and Guest Cycle Quiz

Hotel Payment and Guest Cycle Quiz

University

30 Qs

quiz-placeholder

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Hotel Payment and Guest Cycle Quiz

Hotel Payment and Guest Cycle Quiz

Assessment

Quiz

Hospitality and Catering

University

Hard

Created by

Dr. Deore

Used 1+ times

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is considered the most common form of payment in the hotel industry, where the hotel extends credit to the guest?

Cash

Debit Cards

Credit Cards

Vouchers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of the Payment Card Industry Data Security Standard (PCI-DSS)?

To speed up credit card transactions.

To ensure that all companies that handle credit card information maintain a secure environment.

To regulate the interest rates charged by credit card companies.

To standardize the physical appearance of credit cards.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in the lifecycle of a credit or debit card transaction in a hotel?

Posting Charges

Settlement

Pre-Authorization

Fund Settlement

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a 'Bill-to-Company' (BTC) arrangement, who is responsible for initiating the negotiation of corporate rates and credit terms?

The Front Office Manager

The Hotel's Sales Team

The Credit Manager

The General Manager

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most critical piece of information that must be clearly stated in a 'Letter of Authorization' for a BTC account?

The guest's room number.

The names of the hotel's front office staff.

The specific charges the company will cover.

The hotel's bank account number.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which stage of the guest cycle is primarily focused on reservation management?

Arrival

Stay

Departure

Pre-Arrival

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During which stage of the guest cycle is the credit card pre-authorization performed?

Pre-Arrival

Arrival

Stay

Departure

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