DRF - Quiz: Enquiries and Complaints in Fashion & Design

An enquiry in a fashion boutique usually involves:

• Reporting damaged fabric

• Asking for price or size details

• Complaining about poor service

• Returning an unwanted product

A complaint is best defined as:

• A. A request for more options

• B. Feedback about a nice experience

• C. Expression of dissatisfaction

• D. A question about availability

A customer asking, “Can you make this in satin instead of cotton?” is an example of:

• Complaint

• Enquiry

• Review

• Feedback

Which of the following is a service delivery complaint?

• The colour faded after washing

• The staff was rude during fitting

• The price was not displayed clearly

• The fabric type was not mentioned

The best response to a customer complaint should be:

• Defensive and emotional

• Polite, empathetic, and solution-focused

• Ignoring it until the client calms down

• Asking the client to complain somewhere else

A designer apologizes and offers a free alteration after a size issue. This shows:

• Effective complaint handling

• Poor communication

• Product failure

• Price adjustment

Which situation shows proactive service?

• Checking garment quality before delivery

• Ignoring previous complaints

• Waiting for complaints to arrive

• Avoiding customer communication

What is the main purpose of evaluating complaints?

• To increase sales

• To identify service improvement areas

• To find who to blame

• To reduce employee workload

A client emails about wrong billing for a custom outfit. This is a:

• Communication issue

• Billing complaint

• Product enquiry

• Feedback

Which communication channel is not common in fashion industry?

• Social media

• Email

• Phone call

• Postal letter