DRF - Quiz: Enquiries and Complaints in Fashion & Design

DRF - Quiz: Enquiries and Complaints in Fashion & Design

University

15 Qs

quiz-placeholder

Similar activities

ING 1: 2015 VİZE ÇIKMIŞ SORULAR

ING 1: 2015 VİZE ÇIKMIŞ SORULAR

University

20 Qs

Mr. Beaudry's Present Perfect Quiz

Mr. Beaudry's Present Perfect Quiz

6th Grade - University

10 Qs

Nouns and noun phrases

Nouns and noun phrases

University - Professional Development

14 Qs

ASEAN

ASEAN

University

16 Qs

Future plan and intention

Future plan and intention

University

10 Qs

Quiz 1 Noun Phrase

Quiz 1 Noun Phrase

University

20 Qs

English 11 - Unit 1: Friendship (part 1)

English 11 - Unit 1: Friendship (part 1)

9th Grade - University

12 Qs

8º Ano - Capítulo 4 (Some, Any, A, An)

8º Ano - Capítulo 4 (Some, Any, A, An)

KG - Professional Development

15 Qs

DRF - Quiz: Enquiries and Complaints in Fashion & Design

DRF - Quiz: Enquiries and Complaints in Fashion & Design

Assessment

Quiz

English

University

Medium

Created by

ZULAILA ALI

Used 1+ times

FREE Resource

AI

Enhance your content

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An enquiry in a fashion boutique usually involves:

Reporting damaged fabric

Asking for price or size details

Complaining about poor service

Returning an unwanted product

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A complaint is best defined as:

A. A request for more options

B. Feedback about a nice experience

C. Expression of dissatisfaction

D. A question about availability

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer asking, “Can you make this in satin instead of cotton?” is an example of:

Complaint

Enquiry

Review

Feedback

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a service delivery complaint?

The colour faded after washing

The staff was rude during fitting

The price was not displayed clearly

The fabric type was not mentioned

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The best response to a customer complaint should be:

Defensive and emotional

Polite, empathetic, and solution-focused

Ignoring it until the client calms down

Asking the client to complain somewhere else

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A designer apologizes and offers a free alteration after a size issue. This shows:

Effective complaint handling

Poor communication

Product failure

Price adjustment

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which situation shows proactive service?

Checking garment quality before delivery

Ignoring previous complaints

Waiting for complaints to arrive

Avoiding customer communication

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?