FRONTOFFICE_FOSNCII

What is the main role of the front office department in a hotel?

• Handle housekeeping

• Manage finances

• Directly interact with guests upon arrival

• Prepare food

Which of the following is NOT part of the Front Office Department?

• Reception

• Housekeeping

• Concierge

• Reservation

Which department is considered revenue-generating in a hotel?

• Housekeeping

• Engineering

• Rooms Division

• Security

What is used to avoid confusion in spelling names?

• Reservation system

• Phonetic Alphabet

• Room key

• Guest folio

What is the function of a Concierge?

• Clean rooms

• Manage finances

• Assist guests with personal services and inquiries

• Prepare food

The guest cycle starts with:

• Check-in

• Reservation

• Check-out

• Billing

A Duplex Room refers to:

• A single room

• A suite with kitchen

• A two-level suite

• A room with balcony

Which of the following is a neutral moment of truth?

• Guest complaint

• Guest check-out

• Guest experience meets minimum expectations

• Guest arrival

Which mode of reservation entry is more prone to manual error?

• Computerized system

• Manual system

• Online booking

• Mobile app

What is used to avoid confusion in spelling names?

• Reservation system

• Phonetic Alphabet

• Room key

• Guest folio