FRONTOFFICE_FOSNCII

FRONTOFFICE_FOSNCII

University

40 Qs

quiz-placeholder

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FRONTOFFICE_FOSNCII

FRONTOFFICE_FOSNCII

Assessment

Quiz

Other

University

Practice Problem

Medium

Created by

BRYAN SARMIENTO

Used 1+ times

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40 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the main role of the front office department in a hotel?

Handle housekeeping

Manage finances

Directly interact with guests upon arrival

Prepare food

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is NOT part of the Front Office Department?

Reception

Housekeeping

Concierge

Reservation

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which department is considered revenue-generating in a hotel?

Housekeeping

Engineering

Rooms Division

Security

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is used to avoid confusion in spelling names?

Reservation system

Phonetic Alphabet

Room key

Guest folio

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the function of a Concierge?

Clean rooms

Manage finances

Assist guests with personal services and inquiries

Prepare food

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The guest cycle starts with:

Check-in

Reservation

Check-out

Billing

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A Duplex Room refers to:

A single room

A suite with kitchen

A two-level suite

A room with balcony

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