Business Summative 1

Emma is the office manager for a large firm. She must communicate the new official mail room procedure with all the employees in the office. Which form of business communication should she use?

• Email

• Letter

• Memo

• Report

Mark is the manager of a carpet cleaning business. He wants to communicate a short message to all his sales people the fastest way possible. Which form of business communication should he use?

• Email

• Letter

• Memo

• Report

Shawn is preparing his company's annual communication to the stockholders for their review. This is an example of which form of business communication?

• Email

• Letter

• Memo

• Report

John is the manager of an office supply store. He must communicate with one of the companies that supplies pens to his store. Which form of formal business communication is most appropriate?

• Email

• Letter

• Memo

• Report

Which is an example of proper netiquette in an email message?

•  

  UR invited to attend.

  
  

•  

  You are cordially invited to attend.

  
  

•  

  You R inv. to a partee.

  
  

•  

  YOUR PRESENCE IS REQUIRED.

  
  

William's boss wants him to send a short, official message about health care benefits to all the employees in the office. Which form of business communication should he use?

• Email

• Letter

• Memo

• Report

Amy's company just completed market research for expansion. She will need to prepare the results of the research to be given to the Board of Directors. Which form of formal business communication is most appropriate?

• Email

• Letter

• Memo

• Report

Maria is working from home as she recovers from recent surgery. She wants to briefly and quickly remind her employees to submit their time sheets before the end of the pay period. Which form of business communication should she use?

• Email

• Letter

• Memo

• Report

Compare business etiquette in the United States with business etiquette in Japan.

•  

  In Japan, businesswomen are encouraged to wear pants to cover their legs.

  
  

•  

  In Japan, businesswomen should not wear pants to meetings.

  
  

•  

  In the United States, businesswomen cannot wear pants to meetings.

  
  

•  

  In the United States, businesswomen must wear pants to meetings.

  
  

Which is an example of proper netiquette in an email message?

•  

  Be on time!

  
  

•  

  DON'T BE LATE!

  
  

•  

  Latecomers will not be admitted

  
  

•  

  Please be prompt