
ujian cp reservasi kls xi ph 1
Authored by Rikson Situmeang
Education
3rd Grade
Used 4+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Yang tidak termasuk tanggung jawab petugas reservasi adalah......
mengantarkan tamu ke kamar
mencatat setiap permintaan tamu
membuat laporan pemesanan kamar
menghitung perkiraan jumlah ketersediaan kamar
membuat statistik kamar
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Hal yang perlu diperhatikan oleh seorang petugas reservasi mencakup, kecuali...
grooming
sopan santun
ramah tamah
kemampuan berbahasa asing
mengirim sms saat bertugas
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dalam hal reservasi ada yang diberikan harga diskon (Discount Rates) pada .
Individual Reservation
Group/ Tour Reservation
Online Reservation
Reservation Form
Offline Reservation
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Pada saat tamu reservasi, staf reservasi menanyakan cara pembayaran yang akan dilakukan oleh tamu ...
Method of Payment
Rate Quoted
Number of Rooms
Room Type
Estimated Time of Arrival
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Klasifikasi reservasi yang benar
Individual Reservation - Group/ Tour Reservation - Conference Reservation
Individual Reservation - Group/ Tour Reservation - Reservation Form
Individual Reservation - Group/ Tour Reservation - Online Reservation
Offline Reservation - Group/ Tour Reservation - Online Reservation
Group/ Tour Reservation - Online Reservation - Offline Reservation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kalimat Bahasa Inggris yang dipakai oleh petugas reervasi saat menerima telepon masuk adalah
Hello, good morning. May I assist you?
Made speaking. What can you do for me?
Good evening, Labyos restaurant. Please, join the dinner party tonight.
Good morning, Nusa Dua Hotel. Tiwi speaking. May I help you?
welcome to our beautiful hotel
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Sebagai seorang petugas kantor depan atau front office, yang paling utama anda harus melengkapi diri dengan informasi.....
hotel
jumlah kamar
rekan kerja
alamat perusahaan
alamat tamu
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