Business Communication Worksheet

Business communication is defined as:

• The process of sharing information between people within and outside an organization.

• The process of creating advertisements for products.

• The act of selling goods and services to customers.

• The method of managing company finances.

The elements of the communication process are:

• Sender, message, channel, receiver, feedback

• Sender, receiver, interpreter, observer

• Speaker, listener, translator, medium

• Initiator, responder, mediator, context

Which of the following lists three barriers to effective communication?

• Language differences, physical distractions, emotional barriers

• Active listening, empathy, feedback

• Clear messaging, open-mindedness, respect

• Teamwork, collaboration, motivation

Clarity and conciseness are important in professional settings because:

• They help ensure effective communication and prevent misunderstandings.

• They make conversations unnecessarily lengthy.

• They encourage the use of jargon and complex language.

• They reduce the need for feedback and clarification.

The Shannon-Weaver model is a communication model that consists of which main components?

• Sender, Encoder, Channel, Decoder, Receiver

• Speaker, Listener, Feedback, Noise, Message

• Source, Message, Feedback, Channel, Receiver

• Sender, Message, Feedback, Channel, Listener

Context is critical to understanding communication because:

• it helps interpret the meaning behind words and actions.

• it always makes communication more formal.

• it eliminates the need for nonverbal cues.

• it ensures everyone agrees on the message.

Feedback plays a role in learning. Which of the following is an example of feedback and its role?

• A teacher comments on a student's essay to help them improve their writing skills.

• A student reads a textbook chapter silently.

• A student takes a test without receiving any results.

• A teacher assigns homework without reviewing it.

The linear, interactive, and transactional models differ in how they describe the flow of communication. Which statement best summarizes their differences?

• The linear model is one-way, the interactive model includes feedback, and the transactional model views communication as simultaneous.

• The linear model is two-way, the interactive model is one-way, and the transactional model ignores feedback.

• All three models describe communication as a one-way process.

• The transactional model is one-way, while the linear and interactive models are two-way.

Informative and persuasive communication are defined as:

• Informative communication shares facts; persuasive communication aims to influence opinions.

• Informative communication is about entertainment; persuasive communication is about sharing news.

• Informative communication is always formal; persuasive communication is always informal.

• Informative communication uses only written words; persuasive communication uses only spoken words.

Week 3 – Informative vs. Persuasive
Which of the following lists contains two real-world examples of each type?

• Informative: News report, Instruction manual; Persuasive: Advertisement, Political speech

• Informative: Advertisement, Political speech; Persuasive: News report, Instruction manual

• Informative: Movie review, Commercial; Persuasive: Weather forecast, User guide

• Informative: Editorial, Sales pitch; Persuasive: Documentary, Recipe