Medical Office Procedures Review

Scheduling more patients than can reasonably be seen in the time allowed is known as:

• Fraud

• Under booking

• Overbooking

• Open access booking

When you are obtaining patient information for an appointment, you should include the:

• Purpose of the visit

• Patient’s marital status

• Patient’s occupation

• Patient’s address

Which of the following is necessary to release a patient’s record to the patient’s insurance company?

• Physician’s permission

• Patient’s written permission

• Patient’s verbal permission

• Verification of the insurance company

The first impression a patient gets of a medical office is of the reception area

• True

• False

Information in a medical record that can be used to identify a person, anything related to the health status of a person, ex: name, social security number, email address, phone numbers is known as Protected Health Information

• True

• False

HIPAA was designed to protect:

• MMR

• PHI

• PPE

• PMI

Booking an appointment several weeks or even months in advance is called

• Cluster scheduling

• Time-specified scheduling

• Wave scheduling

• Advance scheduling

Which type of patient encounter must be documented in the medical record?

• Request for lab results

• Canceled appointment

• Request for medication refill

• All of the above

When mail arrives at the office, the first step in processing the mail is to:

• Record all insurance payments

• Date stamp each item of mail

• Distribute the mail to the appropriate staff members

• Review it with the physician

The medical record belongs to:

• The patient

• The person who prepared it

• The insurance company

• The medical practice