TLE: FBS 10

What is the first step in food and beverage service when guests arrive?

• Take their orders

• Acknowledge and greet them politely

• Serve water immediately

• Present the bill

Answer explanation

In food and beverage service, the first step when guests arrive is to acknowledge and greet them courteously. This creates a positive first impression and sets the tone for excellent service throughout their dining experience.

What should be checked first when guests have a reservation?

• Food preference

• Weather condition

• Reservation details

• Guest’s tableware

Answer explanation

When guests with a reservation arrive, the first thing to check is their reservation details such as the name, time, number of guests, and table assignment.
This ensures that the guests are properly accommodated according to the restaurant’s standard procedures and reservation policy.

What document shows table assignments and seating plans?

• Order pad

• Seating chart

• Reservation book

• Table napkin list

Answer explanation

A seating chart is a document or diagram that shows table assignments and seating arrangements in the dining area.
It helps the host or server seat guests efficiently, maintain balanced service among stations, and control traffic flow in the restaurant.

When serving water, it should be poured:

• Over the guest’s shoulder

• From the guest’s right side

• From the guest’s left side

• In any direction

Answer explanation

According to standard food service procedures, beverages such as water are served and refilled from the guest’s right side using the right hand.
This ensures a smooth, professional service flow and minimizes disturbance to the guest.

The guest complains about slow service even though tables are full. What can you infer?

• Staff scheduling or table allocation needs improvement

• Guests are impatient

• The kitchen is lazy

• The menu is too long

Answer explanation

If guests complain about slow service during busy hours, it may indicate problems with staff scheduling or uneven table allocation.
Efficient staff management and balanced seating help maintain smooth service flow and prevent delays, even when the restaurant is full.

A guest requests a table change. What should be considered first

• Guest satisfaction and table availability

• Server preference

• Cleaning convenience

• Room lighting

Answer explanation

When a guest asks to change tables, the priority should always be guest comfort and satisfaction, provided that another suitable table is available.
This demonstrates excellent customer service while still maintaining order and efficiency in the dining area.

Which situation shows proper traffic flow in the dining area?

• Guests are seated evenly across sections

• Guests are crowded near one corner

• All guests are seated near the entrance

• Some tables stay empty all night

Answer explanation

Proper traffic flow in the dining area means that guests are seated evenly among all stations or sections.
This ensures that servers have a balanced workload, the kitchen is not overwhelmed, and service remains smooth and efficient for all guests.

You are tasked to design a checklist for seating guests. What should come first?

• Greet guest → Check reservation → Escort to table

• Take payment → Serve food → Offer dessert

• Ignore guest → Wait for manager

• Ask guest to stand

Answer explanation

A proper guest seating checklist begins with:

2. 1. Greeting the guest politely,

3. 2. Checking the reservation details, and

4. 3. Escorting them to their assigned table.

This sequence reflects professional hospitality standards, ensuring guests feel welcomed, organized, and well-attended from the moment they arrive.

A guest requests a drink refill. What should you do?

• Serve it promptly and with a smile
  
  

• Ignore the request

• Wait for another order

• Tell them to wait for dessert

Answer explanation

When a guest requests a drink refill, the server should respond quickly, courteously, and with a pleasant attitude.

Prompt service and a friendly smile show attentiveness and professionalism, contributing to a positive dining experience for the guest.

Why should special requests be noted carefully?

• To ensure guest satisfaction and prevent errors

• To make the order longer

• To impress the chef

• To save time

Answer explanation

Noting special requestssuch as dietary restrictions, allergies, or food preferences—carefully helps ensure that the guest’s order is accurate and meets their expectations.

This attention to detail prevents mistakes, shows personalized service, and promotes guest satisfaction and safety.