What does the acronym "ADR" stand for in hotel operations?

Which department is primarily responsible for cleaning guest rooms and maintaining hotel cleanliness?

• Front desk
• Housekeeping
• Food and beverage
• Security

The __________ is the percentage of available rooms that are occupied during a specific time period.

List three amenities that a luxury hotel might offer to attract guests.

What is the primary purpose of a hotel's PMS (Property Management System)?

• Managing employee schedules
• Tracking reservations, guest information, and room assignments
• Ordering food supplies
• Maintaining building security

Explain the difference between a hotel's rack rate and a discounted rate.

A __________ is a guest who arrives at a hotel without a reservation.

Which of the following are considered "soft skills" important for hotel employees?

• Communication
• Problem-solving
• Computer programming
• Empathy
• Active listening

Describe what happens during the hotel check-in process from the guest's perspective.

The __________ department handles guest complaints, special requests, and assists with local information and reservations.