Quiz: Six Sigma and Quality Analytics

The primary goal of Six Sigma is to:

• Increase product variety

• Eliminate waste through lean processes

• Reduce variation and defects in processes

• Focus on employee satisfaction

Who is known as the father of modern quality control?

• Philip Crosby

• W. Edwards Deming

• Joseph Juran

• Kaoru Ishikawa

The concept of “Zero Defects” was introduced by:

• Juran

• Crosby

• Deming

• Ishikawa

According to Deming, the main cause of poor quality is:

• Employee negligence

• Variation in the system

• Lack of competition

• High production targets

The term "sigma" in Six Sigma represents:

• Standard deviation or variation in a process

• Process output level

• Customer satisfaction

• Defect rate

The purpose of the Define phase in DMAIC is to:

• Analyze data and root causes

• Develop control charts

• Define the project goals, scope, and customer requirements

• Implement solutions

Which of the following tools is typically used during the Define phase?

• Control charts

• SIPOC diagram

• Hypothesis testing

• Regression analysis

In a SIPOC diagram, the letter “C” stands for:

• Control

• Customer

• Cause

• Chart

The “Voice of the Customer” (VOC) helps Six Sigma teams to:

• Identify supplier constraints

• Determine customer needs and expectations

• Measure process performance

• Design marketing strategies

The output of the Define phase should clearly include:

• Data analysis and hypothesis test results

• Process control plan

• Problem statement, project scope, and customer requirements

• Process capability index