(P) TLE 9

What is the primary responsibility of service staff when customers arrive at a restaurant?

• To greet them with a smile

• To check their reservations

• To show them to their table

• To take their orders immediately

Why is it important to greet customers upon arrival?

• It allows staff to check reservation

• It makes the restaurants look busy

• It creates a positive first impression

• It helps in taking their orders fasters

You are assigned as a receptionist in the restaurant. A male customer is coming as the first customer on that day. What will you do first?

• Wave your hand and point where to go.

• Welcome him with a smile and call a waiter.

• Open the door and greet him with the pleasant smile.

• Approach the customer and lead the way to his table.

How can a staff member analyze the mood of the guest upon arrival?

• By ignoring them

• By asking them to leave

• By tasking their orders immediately

• By observing their body language and expressions

How can service staff evaluate their greeting effectiveness?

• By ignoring guest reactions

• By asking guest for feedback

• By focusing only on their tasks

• By comparing with other restaurants

When should you check if a costumer has a reservation?

• As soon as they arrive

• After they order their food

• After they have been seated

• When they ask for the menu

What should you do if a guest has special needs, such as requiring a high chair?

• Ignore their request

• Make a note and address it later

• Ask them to wait until the meal is served

• Ensure their needs are taken care of immediately

What will you do after escorting and seating the guests at their table?

• Leave them right away.

• Make suggestive selling.

• Take the order cautiously.

• Present the menu with a pleasant smile.

Where should you position the group of guests with kids?

• At the center

• Near the entrance

• Close to the bar station

• In the corner or wall side

When escorting guest to their table, which action is most appropriate to ensure a pleasant experience?

• Walk quickly to minimize delays

• Walk silently without engaging the guest

• Allow the guest to find their table themselves

• Engage in light conversation while walking at a comfortable pace