FBS Monthly evaluation - Batch 35 - Jakarta Harris

Before opening the restaurant, a waiter must check the.....

• location and parking availability
• staff uniforms and appearance
• menu variety and pricing
• cleanliness and readiness of the restaurant

What should a waiter do after greeting the guest?

• Clear the previous table's dishes.
• Ask the guest about their day.
• Present the menu and offer drink orders.
• Take the guest's order immediately.

What should the waiter do when welcoming a guest who has a reservation?

• Take the guest's order before confirming their reservation.
• Ask the guest to wait outside until a table is available.
• Ignore the guest and continue with other tasks.
• Greet the guest, confirm their reservation, and escort them to their table.

During service, the waiter must always keep.....

• a focus on personal conversations
• a casual attitude towards customers
• a strict adherence to the menu items
• a professional demeanor and attention to customers

When answering the telephone, the voice tone should be?

• Friendly and clear.
• Angry and loud.
• Indifferent and rushed.
• Monotone and robotic.

What should a staff do if they need to put a guest on hold during a call?

• Politely inform the guest you are putting them on hold and return promptly.
• Transfer the call to another department without notice.
• Ignore the guest and continue working.
• Hang up the call immediately.

The purppose of bar counter is to.....

• serve drinks directly to guest and prepare beverages

• store food and beverages
• provide seating for customers
• display merchandise for sale

Which tool helps the barista press the coffee grounds evenly in the portafilter?

• Espresso machine
• Coffee grinder
• Milk frother
• Tamper

The correct order to prepare espresso-based drink is.....

• Grind coffee, tamp, brew espresso, add milk or ingredients.
• Brew espresso, add milk, grind coffee, tamp.
• Tamp, brew espresso, grind coffee, add ingredients.
• Add milk, grind coffee, tamp, brew espresso.

Which statement about Arabica coffee is true?

• Arabica coffee contains more caffeine than Robusta coffee.
• Arabica coffee is primarily grown in Asia.
• Arabica coffee is known for its smooth and mild flavor.
• Arabica coffee has a bitter and strong flavor.