Restaurant Interaction Quiz

Waiter: "Good morning. Welcome to our restaurant. Have you made a reservation?" Customer: "Yes, I have. My name is Amanda." Waiter: "Alright, Mrs. Amanda. Let me show you to your table. Right this way, please." What should the waiter say next after arriving at the table?

• "I'll be back later."

• "Here is your table, Madam. Please, have a seat."

• "The menu is not ready yet."

• "The kitchen is closed now."

• "Just sit wherever you like."

Waiter: "Are you ready to order, sir?" Customer: "Yes, I am. I'd like to have a steak. What's today's special?" Waiter: "Our special today is grilled salmon with lemon butter sauce." What is the best recommendation the waiter can make?

• "Would you like to try our chicken soup?"

• "How about a dessert first?"

• "I can recommend the grilled salmon, it's very fresh today."

• "The steak is not good today."

• "I don't know what you should order."

Customer: "Excuse me, I'm ready to pay now." Waitress: "Certainly, madam. How would you like to pay?" Customer: "By credit card, please." What should the waitress bring to the table?

• A new menu.

• The customer's food.

• The bill and a credit card machine.

• Another drink.

• The chef.

A customer calls the waiter because his soup is cold. Customer: "Excuse me, but my soup is cold." Waiter: "Oh, I'm very sorry about that, sir. Let me get you a new one right away." What is the waiter's attitude when dealing with this complaint?

• Annoyed and angry.

• Impatient and rude.

• Calm and apologetic.

• Indifferent and lazy.

• Defiant and argumentative.

Waitress: "Here is your bill, sir. Would you like anything else?" Customer: "No, thank you. Everything was perfect." Waitress: "It was a pleasure serving you. We hope to see you again soon." What does the waitress say to show that she has finished her duty?

• "Don't forget to give a tip."

• "You can leave now."

• "Have a great day and thank you for coming."

• "I am tired of serving you."

• "The bill is very expensive."

Customer: "Excuse me, I ordered the spaghetti with extra cheese, but there's no cheese on it." Waitress: "Oh, I am so sorry, sir. I must have misheard you. I will bring you some cheese right away." What should the waitress do immediately after apologizing?

• Tell the customer to eat the spaghetti anyway.

• Ignore the customer and continue working.

• Scold the kitchen staff for the mistake.

• Go to the kitchen and get the extra cheese for the customer.

• Offer the customer a different dish.

Waiter: "Here are your menus. Would you like to start with some drinks?" Customer: "What kind of juice do you have?" Waiter: "We have orange, mango, and apple juice. The apple juice is very fresh today." What is the waiter doing by mentioning the apple juice?

• He is taking the order.

• He is serving the food.

• He is making a recommendation.

• He is cleaning the table.

• He is asking for a tip.

A customer has just finished their meal and looks satisfied. Waitress: "How was everything, madam?" Customer: "It was delicious, thank you!" Waitress: "I'm glad to hear that." What is the most appropriate question for the waitress to ask next?

• "Can I have your payment now?"

• "Would you like to see the dessert menu?"

• "Do you want to leave now?"

• "Why did you like the food?"

• "Do you want to speak to the chef?"

Waiter: "Good evening. Welcome. Do you have a reservation?" Customer: "No, we don't. Do you have a table for two?" Waiter: "Just a moment, please. I'll check." (After checking the table availability). "Yes, we do. Right this way." What should the waiter do if all the tables were taken?

• Tell the customer to go somewhere else.

• Ask the customer to wait at the bar and offer an estimated waiting time.

• Tell the customer to come back tomorrow.

• Ignore the customer's request.

• Give them a table that is already reserved.

After the customer finishes paying, the waitress says, "Thank you for dining with us. Have a good evening." What is the primary purpose of this closing remark?

• To get a bigger tip.

• To tell the customer to leave quickly.

• To show good hospitality and create a positive last impression.

• To ask the customer for their personal information.

• To remind the customer of the restaurant's rules.