Bài tập: COMMUNICATION (MGT101 Principles of Management)

What's the communication?

• Receive information without adding personal opinions.

• Sharing information, conversing, listening and feeling together

• Ignore others’ feelings.

• Just inform someone and decide for oneself/yourself

How many Management Functions are in Communication?

• 2+2+8+2-6-4

• 14:12x100:90+2

• 42-30+10

• (47-3 +10) : 5 - 3 + 10)

Why is communication important in management?

• Improving the Controlling and Decision-Making Functions

• Supporting the Planning and Organizing Functions

• Enhancing the Leading and Motivating Functions

• All of above

Managers usually spend 10% - 60% of their working time on communication activities.

• TRUE

• FASLE

Which of the following is the correct order of the communication process?

• Receiver → Sender → Message → Channel → Feedback

• Encoding → Sender → Receiver → Noise → Message

• Message → Receiver → Sender → Feedback

• Sender → Encoding → Message → Channel → Receiver → Decoding → Feedback

The department manager sends an email to employees: “Please complete the report as soon as possible.” Distortion: Employee A understands it as “by the end of today.” Employee B understands it as “by the end of this week.” Who is misunderstanding the meaning of the message?

• Employee B

• Employee A

What is the main goal of managing organisational communication?

• To limit employee interaction

• To increase the number of messages

• To replace informal networks

• To ensure accurate, timely, and clear information flow

Which statement correctly compares formal and informal communication?

• Formal is faster, informal is slower

• Both follow strict company policy

• Formal is official and structured; informal is casual and personal

• Informal has more written records

When should a manager use downward communication?

• When coordinating between departments.

• When expressing personal feelings.

• When giving instructions, policies, or work guidelines.

• When asking for feedback from employees.

Which statement about non-verbal communication is TRUE?

• It replaces written communication in formal reports.

• It is always more accurate than verbal communication.

• It only occurs during online meeting.

• It helps express emotions, attitudes, and hidden meanings.