313 Final

The most common example of a positive, happy facial expression is a:

• smile.

• furrowed brow.

• raised eyebrow.

• squint.

One of your patients, Mrs. V., exhibits a number of difficult behaviors. You suspect that she has some need that is not being met. Which is the most appropriate action for you to take?

• Ask Mrs. V.’s family members why she acts that way.

• Tell your coworkers, “Be patient with Mrs. V. She has an unmet need.”

• Discuss your concerns with your supervisor.

• Tell Mrs. V., “I understand why you act so difficult.”

Candidates for the CMA (AAMA) Certification Exam are allowed a ____-day period in which to take the exam.

• 30

• 60

• 90

• 120

Which of the following will assist you in being more efficient with your time?

• Be a perfectionist for all tasks, even those that don’t require your best effort, so you don’t have to spend time correcting things.

• Make a daily list of tasks and projects that must be completed.

• Complete low-priority requests first—especially those that are optional as they are usually simple tasks.

• Complete tasks in the order they become available because prioritizing takes too much time.

According to the U.S. Department of Labor, for the period 2018 to 2028, the employment of medical assistants is expected to _______.

• grow 118 percent

• grow 23 percent

• remain about the same

• shrink 17 percent

Which of the following practitioners specializes in diagnosing and treating diseases and disorders of the stomach and intestines?

• Gastroenterologist

• Cardiologist

• Endocrinologist

• Dermatologist

Which of these is a nonadaptive coping skill?

• drinking

• sleeping

• creating boundaries

• journaling

The majority of the population are _____ learners.

• auditory

• visual

• kinesthetic

• verbal

When a patient's behavior indicates a negative emotional state, the health care team should _______.

• report the behavior to a supervisor

• try to identify the patient's needs

• avoid the patient as much as possible

• tell the patient that the behavior is unnecessary

Most patients are likely to express their fears, anxieties, or uncertainties _______.

• to anyone nearby

• only after you have shown that you care and are willing to listen

• only to close friends and family members

• only to a member of the clergy