1110 Prac Testing 1

Larry wants to upgrade to Windows 10. He will use his computer both at home and at work and will need to connect to his company's Wi-Fi network to share files over the network. Which version of Windows 10 would you recommend to Larry?

• Windows 10 Home

• Windows 10 Pro

• Windows 10 Education

• Windows 10 Enterprise

Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer. Where can Wanda find this information quickly in Windows 10?

• System Information applet

• Windows Information

• UEFI/BIOS System information

• System window

When working with customers, you should always try to keep a positive attitude. Why is it important to maintain a positive attitude when working with customers?

• Helps to establish a good customer relationship.

• Helps the customer feel confident you can fix the problem.

• Shows that you have the knowledge needed to fix the problem.

• Helps you to be more reliable.

Henry is sent to work with a customer at the company's satellite branch in another town. During his visit, he notices that most of the computer users are not following the corporate guidelines on password safety and are looking at their personal emails, which is not allowed for security reasons. What can Henry do about these corporate policy issues?

• Wait until he returns to his office and inform his supervisor.

• Confront the employees about the issue.

• Train the employees on why these issues are security concerns.

• Ignore the security problems.

Sara receives a call from a customer who just purchased their first computer with Windows 10 installed. They are having some issues using the new computer and need help setting up a printer. What should Sara do when working with the inexperienced customer?

• Keep a positive attitude.

• Frequently ask the customer what they see on the screen.

• Use technical jargon to teach the customer how to understand technicians.

• Avoid asking the customer to take steps that might destroy files or settings.

• Explain that because of their inexperience, the customer should not try to install the printer.

George is working onsite at a client's desk. The client's phone rings during George's visit, and the client explains that they must take the call. What should George do in this situation?

• Leave and go to another client.

• Explain he does not have time to wait.

• Excuse himself and check back when the call is complete.

• Stay and work on the computer during the phone call.

During your service call at the residence of a customer, you discover you will need a part that you don't currently have. What should you do in this case?

• Leave and get the part and come back.

• Tell the customer to purchase the part and call when they receive it.

• Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.

• Tell the customer you need the part, do research on the part, and schedule a time to come back and fix the computer.

John is trying to find everything on his computer associated with a new application that he downloaded. When using the search box in Windows 10, you can search for an app or a file or search for its name on the web?

• True

• False

Grasping the complexity of diverse software environments and preparing to work in these environments is an important learning objective for IT professionals.

• True

• False

John recently upgraded from Windows 8.1 to Windows 10, after the upgrade is complete, on the right-hand side of his desktop there is a new area that contains a way to toggle several Windows features on and off, access the Settings app, and view notifications. What is this area called in Windows 10?

• Control Panel

• Action Center

• Cortana

• Task View