What action should an apprentice take if a customer enquires about alterations to the contract?

They should pass all problems and work issues to their supervisor.

They should make the changes themselves without consulting anyone.

They should ignore the customer's request and continue working as usual.

They should promise the customer that all changes will be approved.

List four of the responsibilities of a Level 2 qualified plumber.

Does not usually take full responsibility for the contract. Normally works under minimal supervision. Responds to queries from customers and co-workers. Should forward requests for additional work to supervisor for action.

Is responsible for designing plumbing systems for large commercial buildings. Works independently without any supervision. Handles all financial aspects of the contract. Approves all final inspections.

Supervises a team of Level 3 plumbers. Is authorized to sign off on all completed projects. Manages company payroll. Sets company policies.

Is required to provide training to new apprentices. Responsible for purchasing all materials. Conducts annual performance reviews. Sets pricing for all services.

Who would monitor site personnel on site for a plumbing company?

Level 3 qualified plumber (site supervisor)

What does the term 'Estimate' mean?

An approximate cost of a contract which is not legally binding

A legally binding agreement on the final cost of a contract

A detailed breakdown of all project expenses

A fixed price agreed upon before work begins

What does the term 'Quotation' mean?

An accurate working out of the cost, made as an offer of a fixed price for the contract, which is legally binding and cannot be changed once the customer has accepted it

A document that lists the terms and conditions of employment

An offer of a fixed price for a contract that can be altered at any time.

An educated guess of the overall cost of a job.

Fill in the gaps in the following paragraph. Communication is the ______ and ______ of information between one or more people. Poor communication can lead to ______ and ______ on a contract, so your ability to ______ ______ with customers and fellow workers is important.

passing, receiving, dispute, disagreement, communicate effectively

sending, taking, argument, confusion, talk loudly

writing, reading, agreement, harmony, listen quietly

talking, hearing, solution, cooperation, work alone

What is the responsibility of the Clerk of Works?

Check that the work complies with the specification laid down by the architect.

Check compliance with safety regulations.

Inspect the work on behalf of the local authority.

Co-ordinate suppliers and subcontractors.

At intervals, a plumbing subcontractor’s representative may visit the site to measure the amounts of materials that have been installed. What is the purpose of this exercise?

Prepare interim valuations (invoices) for stage payments.

Check the plumbing materials needed to complete the job.

Create materials orders to suppliers.

The construction manager on the job has many roles. Which one of the following duties is one of their roles?

To develop a strategy for the project

To prepare interim invoices for the customer

To design the services for the project which they are involved with

To check if the structure is capable of taking the weight of equipment

What is one of the principal roles of the Building Surveyor?

Carry out building and structural surveys

Measure all materials used on site

Organise the subcontractors required for a job

L3 Organizing Resources: Responsibilities

Authored by Ellie Hensby

Construction

Vocational training

21 Questions

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L3 Organizing Resources: Responsibilities

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Complete the following: a. A private customer is: ____________

a customer who arranges and pays for work themselves.

a customer who only uses public services.

a customer who works for the government.

a customer who does not pay for any services.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A contracting customer is: ____________

a main contractor who employs a specialist business to carry out work.

a customer who always pays in cash.

a customer who only buys products online.

a customer who never signs contracts.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Complete the following: c. An internal customer is: ____________

a customer from within the same company.

a customer from the same village.

a customer who only buys online.

a customer who is external to the company.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The fastest form of communication with members of the construction team is:

Phone call

Postal mail

Text message

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An interim payment is:

a payment made before the final settlement of an account or contract

a payment made only after the completion of a project

a payment that is always refunded

a payment that is made annually

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following lists five roles carried out by the quantity surveyor?

Advises on and monitors the costs of a project, Manages costs, Arranges payments to subcontractors, Conducts feasibility studies to estimate materials, time and labour costs and Allocates, cost-effective, work to specialist subcontractors

Site supervision, architectural design, structural analysis, landscape planning, and interior decoration.

tendering for a contract, Legal advising, marketing, human resources and IT support.

Plumbing, electrical wiring, painting, carpentry, and masonry work.