Conflict Resolution Quiz

What is the first step in conflict resolution?

• Find the solution

• Avoid making things worse

• Understand

• Work together

Which of the following is NOT a part of avoiding making things worse?

• No fighting

• No brainstorming

• No mean remarks

• No put-downs

What should you do to understand the conflict?

• Shout loudly

• Put yourself in others' shoes

• Ignore others' feelings

• Interrupt others

Which statement is an example of an 'I' statement?

• You never listen to me

• I feel hurt when you ignore me

• You are always wrong

• You always make me angry

What is the best outcome in conflict resolution?

• Yes/yes

• Yes/no

• No/no

• No/yes

What should you do after finding a solution?

• Blame others

• Be responsible for carrying it out

• Ignore the solution

• Forget about it

What is the role of peer mediators?

• To help resolve conflicts

• To punish students

• To create conflicts

• To ignore conflicts

What is NOT recommended when working together?

• Making 'I' statements

• Taking turns at speaking

• Talking quietly

• Blaming the other person

What is a key aspect of active listening?

• Interrupting frequently

• Ignoring the speaker

• Looking away

• Making listening noises

What should you do if the solution doesn't work out?

• Go through the process again

• Blame others

• Ignore the issue

• Give up