QCM ADX 3 Salesforce Administration Fundamentals (Q1-Q7)

A new custom object called Manufacturers has been created for Sunrays Limited (SL). Where should a System Administrator adjust how the object appears when it is found in the global search?

• Global Search, Manufacturers, and Global Search Layouts.

• Object Manager, Manufacturers, and Page Layouts.

• Global Search, Manufacturers, and Search Layouts.

• Object Manager, Manufacturers, and Search Layouts.

Sunrays Limited (SL) has purchased 25 new Salesforce licenses. How many users can a System Administrator create at the same time on the Add Multiple Users page?

• A maximum of 10 users.

• An unlimited number of users.

• A maximum of 5 users.

• A maximum of 25 users.

What are three considerations when a user is importing data via Data Loader? Choose the correct combination.

• Importing into checkbox fields allows for the use of TRUE/FALSE; Field-Level Security access determines which fields will be visible; Validation rules do not execute when importing data.

• Unrestricted picklists apply new values but do not add them to the picklist; Validation rules do not execute; Metadata backups are required.

• Restricted picklists ignore new values and apply the default; Data backups are limited to weekly or monthly intervals; Field-Level Security determines visible fields.

• Importing into checkbox fields uses TRUE/FALSE; Unrestricted picklists accept a new value without adding it; Restricted picklists ignore new values and apply the default.

A new sales rep at SL has a qualified lead that is ready for conversion. When using the Lead conversion process, which two records can be created?

• Account

• Campaign

• Case

• Contact

SL intends to protect data with backups by using the data export service. Which two considerations should the administrator remember when scheduling the export?

• Metadata backups are limited to sandbox refresh intervals, and data export service should be run from a sandbox.

• Data export service should be run from a sandbox, and data backups are limited to weekly or monthly intervals.

• Data backups are limited to weekly or monthly intervals, and metadata backups must be run via a separate process.

• Metadata backups must be run via a separate process, and metadata backups are limited to sandbox refresh intervals.

SL requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request?

• Workflow Rule

• Quick Action

• Outbound Message

• Flow Builder

SL has a flow that sends a reminder email 30 days before the warranty expiration date. A customer renews their warranty for another three years. What is the expected behavior of the email element in the flow?

• The email is not sent because the record no longer meets the criteria.

• The email is locked in the job queue until it meets the criteria.

• The email is sent with the 30 day reminder criteria.

• The email is not sent because the customer's email address was missing.

Currently, when support reps at Sunrays Limited (SL) close a case, they manually send an email notification to the customer. The support manager wants to automate this process. Which two settings should the administrator use to meet this request? Choose 2 answers.

• Auto-response rule step set for status of closed

• Notify contact checkbox on close page layout

• Case close template in the support settings

• Add the Knowledge component to the closed layout

Sunrays Limited (SL) generates leads for shoes, apparel, and accessories through many sources. Some lead sources are used for all three categories, while others are specific to a single category. The VP of marketing wants only the proper lead sources displayed based on the product category chosen. How should the administrator configure Salesforce to meet this requirement?

• Create business processes and record types for each of the three product categories.

• Create a page layout for each category and filter the Lead Source field based on category.

• Create a dependency between the Product Category field and Lead Source field.

• Create a single business process, then create record types for each product category.

Sunrays Limited (SL) wants to update data with information from their data warehouse. What should an administrator do to accomplish this?

• Use an external object to match records between the systems.

• Use the data loader to match records between the systems.

• Use a unique ID field to match records between the systems.

• Use an external ID field to match records between the systems.