What does “Check-out” mean?

• Masuk hotel

• Keluar hotel

• Membayar tagihan

• Membuka kunci kamar

What does “Reservation” mean?

• Pemesanan kamar

• Resepsionis

• Kunci kamar

• Sarapan

What would you say to a guest when they arrive?

• Where are you going?

• I’m hungry

• Welcome to our hotel

• How old are you?

“Please wait a moment” artinya…

• Mohon tunggu sebentar
• Silahkan duduk

• Jangan pergi dulu

• Terima kasih

What does “Key card” mean?

• Kartu tanda pengenal

• Kartu makanan

• Kartu tamu

• Kartu kunci kamar

What do you say when giving the key to a guest?

• This is your breakfast

• This is your bill

• This is your key card

• This is your room number

“Breakfast is from 6 to 10 a.m.” artinya…

• Sarapan selesai jam 6

• Sarapan mulai pukul 6 sampai 10 pagi

• Makan malam pukul 6

• Tidak ada sarapan

“May I see your ID?” berarti…

• Boleh saya bantu Anda?

• Apakah Anda sudah memesan kamar?

• Boleh saya lihat identitas Anda?

• Ini kartu kunci Anda

“Sorry for the inconvenience” berarti…

• Terima kasih atas waktunya

• Mohon bantuannya

• Maaf atas ketidaknyamanan

• Maaf atas ketidakhadiran

What does “Lobby” mean?

• Restoran

• Resepsionis

• Tangga

• Lobi / area depan hotel