E-Business Worksheet Questions

What is one major advantage of using AI in e-business?

• Reducing internet speed

• Improving personalization and recommendations

• Increasing manual work

• Limiting business reach

How do chatbots improve customer service in e-business?

• By replacing all human employees

• By increasing product prices

• By providing instant support and automating responses

• By reducing website traffic

Which of the following is an example of AI driven marketing?

• Manual billboard advertising

• Sending the same email to all customers

• Predictive analytics for personalized recommendations

• Selling only through physical stores

What is the main role of AI in fraud detection for e-business?

• Delaying transaction processes

• Automatically declining all transactions

• Detecting unusual patterns and preventing fraud

• Increasing the number of fraudulent activities

Which company uses an AI chatbot to help customers with beauty recommendations?

• Netflix

• Sephora

• Amazon

• Uber

Which of the following best describes how AI-driven personalization enhances customer experience in e-business?

• It provides the same recommendations to all users for consistency.

• It tracks and analyzes customer behavior to offer tailored content.

• It limits users' choices to encourage specific purchases.

• It removes human interaction from customer service entirely.

How does Natural Language Processing (NLP) improve chatbot efficiency in e-business?

• By enabling chatbots to process, understand, and generate human-like text responses.

• By restricting chatbot conversations to predefined scripts.

• By preventing chatbots from analyzing customer emotions.

• By making chatbots dependent on manual keyword inputs for responses.

Which of the following is NOT a major benefit of using AI in fraud detection for e-business?

• Identifying unusual spending patterns in real time.

• Preventing unauthorized transactions with predictive analytics.

• Slowing down transaction speeds to allow manual fraud checks.

• Enhancing cybersecurity by analyzing large data sets for anomalies.

A customer interacts with a chatbot on an e-commerce website. The chatbot recognizes the customer's past purchases and suggests complementary products. This is an example of:

• Reinforcement Learning

• Rule-Based Processing

• Predictive Analytics

• Heuristic Programming

What is the primary way AI-powered chatbots reduce operational costs in e-business?

• By eliminating the need for product inventory.

• By automating repetitive customer inquiries and reducing human labor.

• By replacing all marketing efforts with chatbot driven advertisements.

• By minimizing the need for cybersecurity protocols.