Chapter (6)

Lawyers, accountants, and engineers are _____ resources of Microsoft.

• informational

• non-revenue-producing

• material

• human

• financial

Jessica is hired to keep the books and pay the bills for a small company. She provides a(n) ____ resource for the firm.

• financial

• informational

• human

• capital

• material

____ resources are used to meet obligations to investors and creditors.

• Tangible

• Intangible

• Material

• Financial

• Human

Revenues, proceeds from stock sales, and loans from banks are _____ resources for Sears.

• financial

• material

• informational

• monetary

• human

As an upper-level manager for IBM, Rodney is one of many people responsible for allocating organizational resources in order to achieve the key goals of the company. Specifically, Rodney is in charge of collecting and analyzing data on consumer preferences in personal computer design and technology and is thus responsible for what general type of resources?

• Material

• Human

• Informational

• Financial

• System

Planning, organizing, leading, motivating, and controlling make up the

• four organizational goals every firm wants to achieve.

• step-by-step management procedure.

• four basic functions in the management process.

• process of coordinating people and other resources to achieve the goals of the organization.

• steps taken to achieve an organization's operational plans.

____ is called the "first" management function because all other management functions depend on it.

• Leading

• Organizing

• Controlling

• Planning

• Motivating

Specific statements detailing what the organization intends to accomplish over a short period of time are called

• planning statements.

• strategies.

• control statements.

• objectives.

• goals.

IBM's principal reason for existing is to earn a profit for its shareholders. The means by which IBM does this is through the manufacture of computers. These two statements describe, respectively, IBM's

• strategy.

• mission.

• policy.

• tactical plan.

• control process.

Which of the following items is not a part of planning?

• Strategic plan

• Tactical plan

• Objective plan

• Contingency plan

• Operational plan