DHS IST Midterm Review Fall 2025

Which skill is essential for IT support roles?

• Painting
• Singing
• Communication
• Running

What is a help desk ticket?

• A record of an issue
• A virus
• A receipt
• A password

Which tool allows remote troubleshooting?

• Printer
• Remote desktop
• Calculator
• Camera

What is a KPI?

• Performance metric
• Virus
• Backup file
• Keyboard part

Who handles user account permissions?

• Chef
• Coach
• Designer
• System admin

What is documentation used for?

• Recording solutions
• Making art
• Gaming
• Speeding WiFi

What action prevents repeating mistakes?

• Deleting tickets
• Documenting fixes
• Ignoring issues
• Rebooting

What makes a ticket ‘critical’?

• High impact
• Long text
• Single user
• Nice design

What is phishing?

• Cleaning hardware
• Styling code
• Fixing a PC
• Tricking users

What should be checked first when slow?

• Wallpaper
• Task Manager
• Keyboard
• Speakers