Module 12- Network Troubleshooting

Which topology diagram displays IP addresses?

• Ip topology

• Logical topology

• Physical topology

• Port topology

Which document could be referenced to identify the OS on a server?

• End-system Documentation

• LAN Switch Device Documentation

• Router Device Documentation

Which three statements will a network baseline answer?

• How much did the network cost?

• What part of the network is most heavily used?

• What part of the network is least used?

• What are the network policies?

• How does the network perform during a normal or average day?

A network baseline never ends and continually gathers information on a yearly basis.

• True

• False

Which command could be used to get detailed information about directly connected Cisco neighbor devices?

• Show cdp neighbor

• Show ip interface

• Show ip route

• Show version

Which option lists the three troubleshooting stages in the correct order?

• Gather symptoms, implement corrective action, and isolate the problem.

• Isolate the problem, gather symptoms, and implement corrective action.

• Gather symptoms, isolate the problem, and implement corrective action.

• Implement corrective action, gather symptoms, and isolate the problem.

• Implement corrective action, isolate the problem, and gather symptoms.

In which step of the seven-step troubleshooting process, would you create a rollback plan identifying how to quickly reverse a solution?

• Test hypothesis

• Analyze information

• Define the problem

• Gather information

• Eliminate possible causes

Which are recommendations to be used when communicating with a user?

• Always be considerate and empathize with users.

• Always listen or carefully read what the user is saying.

• Speak at a technical level they can understand.

• All the above

What is the highest OSI layer that should be considered when troubleshooting routers and Layer 3 switches?

• Layer 1

• Layer 2

• Layer 3

• Layer 4

• Layer 7

During the gathering information step, which command would display the configured protocols and the global and interface-specific status of any configured Layer 3 protocol?

• Show protocols

• Show interface

• Show ip protocols

• Show version

• Show ip interface brief