You just printed a new sign for your office using thick cardstock paper with your network printer. Unfortunately, when you pick up the cardstock from the laser printer's output tray, the printed image smears across the paper. Attempting to troubleshoot this problem, you decide to print another sign using regular printer paper and determine that the image does not smear when touched on the regular printer paper. Which of the following would be the NEXT step to perform in your troubleshooting efforts?

Increase the temperature of the fuser element

Replace the toner cartridge in the printer

Change the feed rate of the paper

Clean the printer's transfer roller

Dion Training's multifunction laser printer recently had a paper jam. An employee pulled the paper out of the rollers to clear the jam. Unfortunately, the device still has a paper jam error displayed on the screen and will not print. You have been called to fix this issue. Which of the following should you attempt FIRST?

Verify the paper path and its sensors are not blocked

Update the drivers on the print server

An organization is running its database server on an IaaS platform. The IT administrator notices that the server frequently experiences downtime during peak hours due to heavy resource usage. What is the most effective solution to resolve this issue?

Use auto-scaling to add resources when demand rises

Increase the number of users allowed to access it

Migrate the database to a SaaS platform for reliability

Restart the server each time the usage gets too high

A user reports that their mobile phone cannot connect to Wi-Fi at home, but other devices are working fine. What should the technician check next to resolve the issue?

Ensure the correct SSID and password are entered

Replace the Wi-Fi router/AP and see if there are any improvements

Check if the mobile device supports 5GHz networks

Perform a factory reset on the mobile device

A technician is troubleshooting a virtual machine that is running in sandbox mode for testing software patches. The user reports that the patch installation caused the VM to crash. What should the technician do next to resolve the issue?

Revert the VM to a snapshot taken before the patch was applied

Reset the VM to factory settings and reinstall the patch

Increase the VM's memory allocation and reinstall the patch

Disable the sandbox mode and apply the patch again

A user brings in their mobile device, reporting that it randomly shuts down even when the battery level shows more than 50%. They also mention that it takes longer than usual to charge the device and that the back of the device feels warmer than normal during charging. Upon inspection, you find no signs of physical damage to the charging port, but the device does not power on without being plugged into a charger. What is the best course of action to resolve the issue?

Replace the battery after confirming its health and inspecting for swelling or other damage

Check the battery settings, enable power-saving mode, and ensure no high-power apps are running in the background

Test the device with a different charger, reset the device, and verify if the issue persists

Inspect the motherboard and power delivery circuits for potential damage before addressing the battery

The printer in the Dion Training offices routinely has issues anytime there is a power outage. The printer is a multi-function, network-enabled printer that connects directly to the network switch using a CAT 5e cable. Which of the following should you do to resolve this continuing issue?

Configure a static IP for the printer

Rollback the print drivers on the print server

Disable the SSID broadcast on the wireless access point

Update the print drivers on each employee's machine

What is the primary function of a proxy server in a network?

To filter and control internet access for clients

To host websites for public access

To store and retrieve email messages

Whenever you reboot your domain controller, you notice it takes a very long time to boot up. As the server is booting, you hear noises that sound like a steady series of clicks coming from the hard drive. Which of the following is the BEST action to help speed up the boot time of the server?

Terminate processes in the Task Manager

Remove unnecessary applications from startup

An organization needs to run a Windows-based inventory application on a Linux-based infrastructure. Which of the following solutions would BEST meet this requirement?

Utilize an application virtualization tool

Install the application on a remote Windows server and access it via RDP

Dual-boot Windows and Linux on the infrastructure

Use a Type 1 hypervisor to run Windows VMs

The Chief Financial Officer has asked Maria for a recommendation on how the company could reduce its software licensing costs while still maintaining the ability to access its application server remotely. Which of the following should Maria recommend?

Install and deploy thin clients without an operating system for each user

Use a Virtual Network Client (VNC) on a Windows 2019 server

Use a Remote Desktop Protocol (RDP) application on a Windows 10 desktop

Install and deploy Windows 10 Home edition on each user's thick client

Whenever you reboot your domain controller, you notice it takes a very long time to boot up. As the server is booting, you hear noises that sound like a steady series of clicks coming from the hard drive. Which of the following is the BEST action to help speed up the boot time of the server?

Boot to BIOS and select the HDD from the boot order

Reboot PC to determine if it will boot from the HDD

Boot into recovery mode to fix the boot order

Press F12 to boot into boot mode and select the correct device

John connected his MacBook to the corporate network and is trying to print to the office's large network printer. John notices that the print job is failing to print. The other employees in the office are having no issues printing from their Windows workstations. Which of the following should be done to resolve John's issue?

Install the print drivers for OS X on the print server

Restart the print spooler on the print server

Enable Bonjour on John's MacBook

Install and enable the OS X printing option on the network printer

You are working as a technician for a college. One of the professors has submitted a trouble ticket stating that the projector connected to the workstation in his classroom is too dim. You look at the image being projected on the wall and notice it is dim, but the image appears to be displayed clearly and correctly. What is the FIRST thing you should do to make the image brighter?

Increase the contrast on the projector

Modify the workstation's video resolution

Update the video driver on the workstation

Replace the bulb in the projector

Jonni’s laptop works perfectly when he is sitting at his desk. Whenever Jonni moves his laptop from his desk to the conference room, though, the laptop unexpectedly powers off. A technician examines the laptop and does not smell any unusual odors coming from it. Which of the following is MOST likely causing the laptop to lose power when moved?

The laptop’s battery connection is loose

The laptop’s CMOS battery has failed

The laptop has inadequate airflow and is overheating

The laptop’s motherboard has a swollen capacitor

You have been asked to troubleshoot a digital projector in the home theater in your neighbor's basement. Your neighbor attempted to replace the projector's bulb, but after running for a few minutes, a message appeared on the screen, and the projector turned itself off again. Based on these symptoms, what are the MOST likely causes of the projector continually turning off after just a few minutes of usage with a new bulb? (Select TWO.)

The cooling fan needs to be cleaned or replaced

Incorrect video resolution setting

The video driver on the media player needs to be updated

The brightness needs to be increased

Rick has just received a new Google Pixel smartphone and installed all of his favorite apps, including a different style virtual keyboard. After about 6 months of use, he noticed that the smartphone has become slow, and the virtual keyboard is not responding properly when keys are pressed or becomes completely unresponsive. What is the FIRST solution to try to fix this issue?

Close and restart the virtual keyboard app

Clear system cache from recovery mode

Jason has connected a new Roku media player to his high-definition television using an HDMI cable. When he attempts to turn on the Roku device, he sees a message stating "Unauthorized content" on his television. Which of the following should Jason do to fix this issue?

Turn off the television and Roku, unplug and replug the HDMI cable, and then restart both units

Turn off the Roku and turn it back on

Turn off the television and turn it back on

Unplug and replug the HDMI cable from the Roku and television

Jason, a computer technician, is troubleshooting a motherboard. He has determined that the motherboard needs to be replaced in the laptop. Which of the following next steps should be performed next? (Choose TWO.)

Disconnect laptop keyboard before disconnecting the battery

Read owners' manual for procedures and steps to avoid breaking the warranty

Documentation of all screws and locations

Use portable power drill to remove screws

Jason Dion Core 1 Exam #2

Authored by Ansilo Alezy

Information Technology (IT)

Vocational training

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90 questions

Show all answers

MULTIPLE CHOICE QUESTION

30 mins • 1 pt

A developer is deploying a containerized web application that needs to run consistently across multiple environments, including development, testing, and production. What is one key advantage of using containers for this purpose?

Containers package the application and its dependencies, ensuring it runs the same across all environments

Containers create a full virtual machine to provide isolation for the application

Containers allow the application to run without consuming any resources from the host system

Containers emulate hardware to simulate the target environment for the application

Answer explanation

4.0 - Virtualization and Cloud Computing (OBJ 4.1)

MULTIPLE CHOICE QUESTION

30 mins • 1 pt

Which of the following modes of operation will allow a motherboard to create two independent 64-bit pathways to achieve 128-bits of data transfer per transaction from the memory to the CPU?

Dual-channel

Triple-channel

Quad-channel

Single-channel

Answer explanation

3.0 - Hardware (OBJ 3.3)

MULTIPLE CHOICE QUESTION

30 mins • 1 pt

Using the image above, which of the following correctly indicates the port labeled as F?(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the port cluster.)

DVI-D

HDMI

DVI-I

VGA

Answer explanation

3.0 - Hardware (OBJ 3.2)

MULTIPLE CHOICE QUESTION

30 mins • 1 pt

A customer contacts the service desk because their laptop will not power on when plugged in, and the battery is dead. The service desk replaces its battery, connects it to a different power adapter, and the laptop works all day until the battery runs out. Now, the laptop won't turn on, and the battery won't charge. Which of the following do you recommend to solve this issue?

Replace the DC jack

Replace the power adapter

Replace the battery

Connect the laptop to a 220v outlet

Answer explanation

5.0 - Hardware and Network Troubleshooting (OBJ 5.4)

MULTIPLE CHOICE QUESTION

30 mins • 1 pt

Dion Consulting Group is working with a new laptop manufacturer. The manufacturer wants to create the thinnest and lightest laptops in the world. To do this, they need to choose the right technology for their displays. Which technology should Dion Consulting recommend to allow for the thinnest laptop displays?

IPS

LCD

OLED

LED

Answer explanation

3.0 - Hardware (OBJ 3.1)

MULTIPLE CHOICE QUESTION

30 mins • 1 pt

Dion Training has just installed a new hub/control system to control the lights, HVAC, and power to the devices in their studio. The new hub/control system relies on Zigbee for wireless communication and networking between the different devices. Which of the following types of networked hosts best describes what was installed?

Syslog server

Supervisory Control and Data Acquisition

DHCP server

Internet of Things

Answer explanation

2.0 - Networking (OBJ 2.3)

MULTIPLE CHOICE QUESTION

30 mins • 1 pt

Jason wants to order a new gaming laptop for his son for his birthday. The laptop display must support a high refresh rate of 120 Hz or 144 Hz. Which of the following types of laptop displays should Jason purchase to meet this requirement?

Plasma

IPS

Answer explanation

3.0 - Hardware (OBJ 3.1)

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Jason Dion Core 1 Exam #2

A developer is deploying a containerized web application that needs to run consistently across multiple environments, including development, testing, and production. What is one key advantage of using containers for this purpose?

4.0 - Virtualization and Cloud Computing (OBJ 4.1)

Which of the following modes of operation will allow a motherboard to create two independent 64-bit pathways to achieve 128-bits of data transfer per transaction from the memory to the CPU?

3.0 - Hardware (OBJ 3.3)

Using the image above, which of the following correctly indicates the port labeled as F?(This is a simulated PBQ. If you had this question on the real exam, you would be asked to drag-and-drop a label with the component’s name onto the proper location on the port cluster.)

3.0 - Hardware (OBJ 3.2)

5.0 - Hardware and Network Troubleshooting (OBJ 5.4)

3.0 - Hardware (OBJ 3.1)

2.0 - Networking (OBJ 2.3)

Jason wants to order a new gaming laptop for his son for his birthday. The laptop display must support a high refresh rate of 120 Hz or 144 Hz. Which of the following types of laptop displays should Jason purchase to meet this requirement?

3.0 - Hardware (OBJ 3.1)

5.0 - Hardware and Network Troubleshooting (OBJ 5.3)

5.0 - Hardware and Network Troubleshooting (OBJ 5.6)

You connect a VOIP device on a user's desk and need to connect it to a PoE-enabled switch located in a communications closet about 150 feet (approximately 50 meters) away. Which of the following cables should you select to connect the VOIP device to the switch?

3.0 - Hardware (OBJ 3.2)

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