Cambridge Technical IT Employability Quiz

Which type of question encourages the most detailed response from a user reporting a technical issue?

• Open question

• Leading question

• Closed question

• Binary question

Which of the following is NOT considered an effective interpersonal behaviour when communicating in a workplace?

• Maintaining eye contact

• Interrupting to speed up discussion

• Listening actively

• Acknowledging responses

Which question type attempts to influence the respondent toward a specific answer?

• Open question

• Closed question

• Leading question

• Reflective question

Which factor should NOT normally affect the choice between formal and informal written communication?

• Audience relationship

• Purpose of the message

• Colour of the text editor theme

• Professional context

Why should technical terminology sometimes be simplified when communicating with non-IT users?

• To reduce professionalism

• To avoid confusion for non-experts

• To shorten conversations

• To avoid documenting the problem

Which communication barrier is MOST likely when using highly technical language with customers?

• Physical barrier

• Environmental barrier

• Hardware barrier

• Language barrier

Which of the following is NOT a benefit of effective questioning when diagnosing IT problems?

• Clarifies user requirements

• Identifies the root cause

• Guarantees instant solutions

• Narrows possible issues

A technician asks: “Did the error appear after the update?” What type of question is this?

• Open

• Hypothetical

• Leading

• Closed

When should formal communication generally be used?

• Sending memes to colleagues

• Informal group chats

• Official documentation or job offers

• Internal jokes between team members

Which of the following is NOT a typical purpose of communication within an IT workplace?

• Sharing technical information

• Coordinating team tasks

• Avoiding collaboration

• Supporting users