You are helping plan a group activity. The group calendar says supplies will arrive Thursday. A teammate tells you, “I'll bring the supplies Tuesday.” You need to know which day to plan for. What could you say?

“The calendar says Thursday. Are you bringing them Tuesday or Thursday?”

“Thanks. I'll change the calendar to Tuesday.”

“Should I ask another teammate to bring the supplies?”

“Would you like me to remind you on Tuesday?”

You say hello to a coworker who is putting supplies away. They say, “Hi,” and return to their work. You only wanted to say hello. You do not need anything else from them. What is a reasonable next step?

Continue your day without guessing how they feel about you.

Explain that you were only trying to be friendly.

Ask why they returned to work so quickly.

Ask whether they are upset with you.

Your shift ends at 5:00. Your supervisor asks if you can stay until 5:30. You have an appointment and cannot stay late. Which reply clearly shares your answer?

“I can't stay past 5:00 today.”

“Why didn't you ask me earlier?”

“Okay, I'll change my appointment.”

“I'll try, but I have something planned.”

During group training, your manager moves to the next topic. You still need the written steps for a task. You would rather ask privately instead of during the group meeting. What could you do?

Send a private message asking for the written steps.

Wait until you try the task before asking for the steps.

Tell the manager during the meeting that the training is moving too fast.

Ask another new worker to explain what they remember.

You're helping people sign in at a community event. Music is playing near the table. You cannot hear the names people tell you. You want the music turned down so you can finish check-in. Which message explains the problem and asks for a change without blame?

“I can't hear names at this table. Could we turn down the music near check-in?”

“I'm leaving the table until someone fixes the music.”

“Fine. I guess I'll keep asking everyone to repeat their names.”

“Your music is making my job impossible.”

You are helping at a community movie night. Your lead says: “The snack delivery is late. Please put blank name tags at the check-in table. Then tell the welcome team when check-in is ready.” Which plan follows the directions?

Put the name tags at check-in, then tell the welcome team when it is ready.

Tell the welcome team check-in is ready, then put out the name tags.

Wait for the snacks before getting the check-in table ready.

Check on the snack delivery, then tell the welcome team.

Yesterday, your lead told you to put a welcome sign outside Room A by 10:00. Today, your lead says: “The workshop moved to Room B. The sign still needs to be up by 10:00.” Which reply checks the new plan?

“I'll put the sign outside Room B by 10:00, not Room A. Is that right?”

“Should I leave the sign at Room A for now?”

“Do you want signs at both rooms?”

“I'll put up the sign when the workshop starts.”

You sign up to help at a food drive. You get this message: “The food drive opens to the public at 11:00. Volunteers need to arrive by 9:30. Please bring a water bottle. Parking is behind the building.” You want to arrive on time to help. What time should you be there?

By 9:30, when volunteers need to arrive.

At 10:30, shortly before the event opens.

11:00, when the food drive opens to the public.

You join an online planning meeting for a community event. You are helping at the welcome table. The other people do not know you yet. You need to know where to pick up the visitor maps. Which chat message would help?

“Hi, I'm Noor. I'm helping at the welcome table. Where should I pick up the visitor maps?”

“Is anyone else helping at the welcome table?”

“Hi, I'm Noor. It's nice to meet everyone.”

“Could someone send me the whole event plan?”

You are at a job fair. A hotel booth has a sign that says it is hiring for a weekend guest-service job. You want to know what hours people work on weekends. Which opening best fits your goal?

“Hi, I'm Eli. I'm interested in the weekend job. What hours would I work?”

“Hi, I'm Eli. Does the hotel get busy on weekends?”

“Hi, I'm Eli. Are you hiring anyone right now?”

“Hi, I'm Eli. What other jobs does the hotel have?”

Rae uses a communication device to introduce themself to a new instructor. Rae sends this message: “Hi, I'm Rae. I'm here for the art class. Where do I check in?” The instructor reads the message and shows Rae where to go. What tells you that Rae's message worked?

The instructor understood what Rae needed and showed them where to go.

Rae used a message they had saved on the device.

Rae sent the message before class started.

The instructor smiled after reading the message.

You are helping set up a meeting in Room 8 at 2:00. The projector in Room 8 will not turn on. You need to email the equipment team. They can check the projector or bring another one. Which email gives the team the information they need?

Subject: Room 8 projector “It won't turn on. Can you check it or bring another by 2:00?”

Subject: Help “The screen doesn't work. Can you help?”

Subject: Projector problem “I'll try again when the meeting starts.”

Subject: Meeting “Everything is set except the projector.”

Your supervisor sends an email to you and copies three coworkers. The supervisor asks whether you can work Saturday. Your coworkers do not need your answer. Which email action fits this situation?

Use Reply to answer your supervisor.

Forward the email to a coworker before answering.

Start a new email and copy the whole team.

Reply All so everyone can see your answer.

You send an email that says: “I attached the event schedule.” A minute later, you see that you forgot to attach the file. What is the best way to fix the email?

Send a short correction with the correct file attached.

Wait until the reader asks for the missing schedule.

Tell the reader where they might find the schedule.

Send another email saying, “Sorry about that.”

Your lead asks you to send the meeting time and place to a group of volunteers. You have an old email with those details, but it also contains someone's private phone number. What is a useful way to send the information?

Write a new message with only the meeting details.

Forward the old email and ask people not to share it.

Forward the email only to volunteers who ask for it.

Send a picture of the old email without the sender's name.

You are applying for a visitor services job at a community center. The job includes helping people find the right rooms. Last year, you volunteered at an art fair. You used an event map to help guests find different exhibits. Which answer best connects your experience to the job?

“At an art fair, I used a map to guide guests. I can help visitors here.”

“I think I would be good at helping visitors.”

“I would like to learn how your community center works.”

“I enjoy community events and meeting people.”

A job posting says workers need to check names and addresses before mailing orders. Which experience best connects to that task?

You checked names and addresses on envelopes before mailing invitations.

You know how to use a phone and computer.

You enjoy getting packages in the mail.

You have helped organize community events.

During an interview, someone asks: “What is one work skill you want to improve?” You know how to enter information into a spreadsheet, but you want more practice sorting the information. Which answer is useful and accurate?

“I can enter information. I'd like more practice sorting it using a sample list.”

“I think someone else should handle the spreadsheet work.”

“I'm already good at every part of using spreadsheets.”

“Spreadsheets are difficult, so I would rather avoid them.”

You find two community center jobs with similar titles. - Job A: You must be available Saturday and Sunday. - Job B: You must be available Monday through Friday. You can work Monday through Friday, but you cannot work on weekends. Which job fits your schedule better?

Job B, because its workdays match when you are available.

Job A, because weekend work may have fewer workers.

Both jobs, because they have similar titles.

You cannot compare the schedules without knowing the pay.

You apply for a job online. Later, you get a message claiming to be from the employer. The message asks you to pay $35 to schedule an interview. It includes a link you do not know. The original job posting did not mention a fee. What is the safest next step?

Check the request through the employer's official website or a contact you already know.

Reply to the message and ask whether the fee is real.

Open the link to see whether the payment page looks official.

Pay the fee if the message says you can get a refund.

A job posting says: “Email us to tell us which position interests you and what days you can work. You do not need to send a resume yet.” What should your email include?

The position you want and the days you are available.

A cover letter explaining your strengths without your available days.

A short message saying only that you want a job.

Your full resume and a list of every job you have had.

You had an interview for a visitor services job. During the interview, the manager explained how workers help guests find different events. You want to send a thank-you email that also shows you paid attention to the conversation. Which message fits your goal?

“Thank you for meeting with me. I liked hearing how you help guests find events.”

“Thank you for your time today.”

“Thank you. When will I find out if I got the job?”

“Thank you. I believe I would be very good at this job.”

You are helping at a community event. The organizer sends this message: “The check-in table has moved. Please tell the volunteers before noon.” You do not know the new location. Your group usually sends volunteer updates through its group chat. What is the best response?

“Where is the new check-in table? I'll tell volunteers in the chat before noon.”

“Can someone else tell the volunteers once the new table is ready?”

“I'll tell everyone that the table moved. I can send the new location later.”

“I'll ask the volunteers to look for the new table when they arrive.”

Communication On The Job - Midterm Prep

Authored by Ivan Stanojkovic

Other

Professional Development

Used 3+ times

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30 questions

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

Your art group usually meets in Room 2 at 6:00. You learn that tonight's meeting has moved to Room 5.
The time has not changed.
You already told Chris to go to Room 2. What message would help Chris?

“Are you still coming to the art group tonight?”

“Update: We are meeting in Room 5 tonight, not Room 2. The time is still 6:00.”

“When you arrive, I can help you find the room.”

“The meeting place changed. I'll see you there.”

Answer explanation

A useful update tells someone what changed and what stayed the same. Chris now knows where and when to go.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You told your volunteer team to put donation boxes “by the front door.” Two team members put the boxes outside. You meant inside, near the front desk. What could you say to fix the misunderstanding?

“I meant inside, near the front desk. Could you move them there?”

“Why did you leave the boxes outside?”

“Please put the boxes somewhere else.”

“I guess my directions were confusing.”

Answer explanation

A useful repair explains what you meant and what should happen next. You can fix a misunderstanding without blaming anyone.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You want to visit a community center. Its website says the center closes at 4:00. A flyer says it closes at 5:00. You need to know when it closes today. Which question is most useful?

“The website says 4:00, but the flyer says 5:00. What time do you close today?”

“Did someone change the flyer?”

“Can you tell me more about your hours?”

“Do you usually close early?”

Answer explanation

This question names the two different times and asks for the detail you need. That makes it easier for the other person to help.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Your team meets to plan a weekend food drive. Two volunteers cannot attend. They need to know their tasks and when to arrive. What would help them use the plan?

Tell them the team made a plan and will explain it later.

Send the meeting notes without saying which tasks belong to them.

Ask someone to explain the plan when the volunteers arrive for the event.

Send the task list, names, and times using the team's agreed message method.

Answer explanation

The volunteers need information they can use even though they missed the meeting. Sharing the tasks and times helps them prepare.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You send someone a voice message with the address for an appointment. They reply: “I can't get the full address from the recording. Could you send it in a text?” What should you do?

Make another voice message and speak more slowly.

Ask why the recording does not work for them.

Send the address in a text message.

Ask whether someone else can listen to the recording for them.

Answer explanation

The person told you what would help. Sending the address in writing gives them information they can use without asking them to explain a personal reason.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You are helping visitors at a museum. A room change was announced over a speaker. A visitor tells you they could not use the speaker message. They want to know where the art talk moved. You know the talk moved to Room 4. What could you do?

Repeat the speaker announcement in a louder voice.

Ask them to wait for the next speaker announcement.

Offer to write “Room 4” or show it on a labeled map.

Ask why the speaker message did not work for them.

Answer explanation

The visitor needs the new room information. Offering another way to get that information can help without making guesses about their needs.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

You send a teammate a poster to approve. They have not replied. You need approval before you print it at 3:00. You do not know why they have not answered. What is a useful next step?

Print the poster because they have not said no.

Send a short message asking for approval before 3:00 or an update if they need more time.

Tell the group the teammate does not like the poster.

Ask whether the teammate is upset with you.

Answer explanation

You do not know why the person has not answered. You can check the fact you need without guessing about their feelings.

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Communication On The Job - Midterm Prep

Your art group usually meets in Room 2 at 6:00. You learn that tonight's meeting has moved to Room 5.
The time has not changed.
You already told Chris to go to Room 2. What message would help Chris?

A useful update tells someone what changed and what stayed the same. Chris now knows where and when to go.

You told your volunteer team to put donation boxes “by the front door.” Two team members put the boxes outside. You meant inside, near the front desk. What could you say to fix the misunderstanding?

A useful repair explains what you meant and what should happen next. You can fix a misunderstanding without blaming anyone.

You want to visit a community center. Its website says the center closes at 4:00. A flyer says it closes at 5:00. You need to know when it closes today. Which question is most useful?

This question names the two different times and asks for the detail you need. That makes it easier for the other person to help.

Your team meets to plan a weekend food drive. Two volunteers cannot attend. They need to know their tasks and when to arrive. What would help them use the plan?

The volunteers need information they can use even though they missed the meeting. Sharing the tasks and times helps them prepare.

You send someone a voice message with the address for an appointment. They reply: “I can't get the full address from the recording. Could you send it in a text?” What should you do?

The person told you what would help. Sending the address in writing gives them information they can use without asking them to explain a personal reason.

You are helping visitors at a museum. A room change was announced over a speaker. A visitor tells you they could not use the speaker message. They want to know where the art talk moved. You know the talk moved to Room 4. What could you do?

The visitor needs the new room information. Offering another way to get that information can help without making guesses about their needs.

You send a teammate a poster to approve. They have not replied. You need approval before you print it at 3:00. You do not know why they have not answered. What is a useful next step?

You do not know why the person has not answered. You can check the fact you need without guessing about their feelings.

You are helping plan a group activity. The group calendar says supplies will arrive Thursday. A teammate tells you, “I'll bring the supplies Tuesday.” You need to know which day to plan for. What could you say?

Two details do not match. Checking the day before changing the plan helps everyone work with the correct information.

You say hello to a coworker who is putting supplies away. They say, “Hi,” and return to their work. You only wanted to say hello. You do not need anything else from them. What is a reasonable next step?

A short greeting does not prove what someone feels. You can let the interaction end without making a guess.

Your shift ends at 5:00. Your supervisor asks if you can stay until 5:30. You have an appointment and cannot stay late. Which reply clearly shares your answer?

You can state a limit without blaming someone or sharing private details. Your answer tells the supervisor what you can do.

Access all questions and much more by creating a free account

Popular Resources on Wayground

Discover more resources for Other

Communication On The Job - Midterm Prep

Your art group usually meets in Room 2 at 6:00. You learn that tonight's meeting has moved to Room 5.The time has not changed. You already told Chris to go to Room 2. What message would help Chris?

A useful update tells someone what changed and what stayed the same. Chris now knows where and when to go.

You told your volunteer team to put donation boxes “by the front door.” Two team members put the boxes outside. You meant inside, near the front desk. What could you say to fix the misunderstanding?

A useful repair explains what you meant and what should happen next. You can fix a misunderstanding without blaming anyone.

You want to visit a community center. Its website says the center closes at 4:00. A flyer says it closes at 5:00. You need to know when it closes today. Which question is most useful?

This question names the two different times and asks for the detail you need. That makes it easier for the other person to help.

Your team meets to plan a weekend food drive. Two volunteers cannot attend. They need to know their tasks and when to arrive. What would help them use the plan?

The volunteers need information they can use even though they missed the meeting. Sharing the tasks and times helps them prepare.

You send someone a voice message with the address for an appointment. They reply: “I can't get the full address from the recording. Could you send it in a text?” What should you do?

The person told you what would help. Sending the address in writing gives them information they can use without asking them to explain a personal reason.

You are helping visitors at a museum. A room change was announced over a speaker. A visitor tells you they could not use the speaker message. They want to know where the art talk moved. You know the talk moved to Room 4. What could you do?

The visitor needs the new room information. Offering another way to get that information can help without making guesses about their needs.

You send a teammate a poster to approve. They have not replied. You need approval before you print it at 3:00. You do not know why they have not answered. What is a useful next step?

You do not know why the person has not answered. You can check the fact you need without guessing about their feelings.

You are helping plan a group activity. The group calendar says supplies will arrive Thursday. A teammate tells you, “I'll bring the supplies Tuesday.” You need to know which day to plan for. What could you say?

Two details do not match. Checking the day before changing the plan helps everyone work with the correct information.

You say hello to a coworker who is putting supplies away. They say, “Hi,” and return to their work. You only wanted to say hello. You do not need anything else from them. What is a reasonable next step?

A short greeting does not prove what someone feels. You can let the interaction end without making a guess.

Your shift ends at 5:00. Your supervisor asks if you can stay until 5:30. You have an appointment and cannot stay late. Which reply clearly shares your answer?

You can state a limit without blaming someone or sharing private details. Your answer tells the supervisor what you can do.

Access all questions and much more by creating a free account

Popular Resources on Wayground

Discover more resources for Other

Your art group usually meets in Room 2 at 6:00. You learn that tonight's meeting has moved to Room 5.
The time has not changed.
You already told Chris to go to Room 2. What message would help Chris?