Customer Relationships Crash Course

Customer Relationships Crash Course

Assessment

Interactive Video

Other

8th Grade

Hard

Created by

Lindsey Sclafani

FREE Resource

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is essential for a business to be successful according to the introduction?

Focusing solely on product development

Understanding and meeting customer expectations

Investing heavily in marketing

Having a large number of employees

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of relationship involves no direct contact between the business and the customer?

Transactional relationship

Dedicated personal assistance relationship

Self-service relationship

Personal assistance relationship

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does a loyalty program typically encourage?

Reduced customer interaction

Customer churn

One-time purchases

Repeated business

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What strategy did Salesforce use to maintain customer relationships?

Limiting customer service options

Increasing product prices

Offering discounts for annual payments

Reducing the number of available services

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the example given, what type of relationship did Ashlyn initially think she was building with her customers?

Community-based

Co-creation

Long-term

Transactional