What is essential for a business to be successful according to the introduction?

Customer Relationships Crash Course

Interactive Video
•
Other
•
8th Grade
•
Hard
Lindsey Sclafani
FREE Resource
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Focusing solely on product development
Understanding and meeting customer expectations
Investing heavily in marketing
Having a large number of employees
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of relationship involves no direct contact between the business and the customer?
Transactional relationship
Dedicated personal assistance relationship
Self-service relationship
Personal assistance relationship
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does a loyalty program typically encourage?
Reduced customer interaction
Customer churn
One-time purchases
Repeated business
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What strategy did Salesforce use to maintain customer relationships?
Limiting customer service options
Increasing product prices
Offering discounts for annual payments
Reducing the number of available services
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the example given, what type of relationship did Ashlyn initially think she was building with her customers?
Community-based
Co-creation
Long-term
Transactional
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