Conflict Resolution

Why do conflicts arise between people?

• Because they don't like each other.

• Because they live in different places.

• Because they never talk to each other.

• Because they have different wants and needs.

What is the first step Tim takes when he feels angry or frustrated?

• He ignores the problem.

• He stops and recognizes his feelings.

• He yells at the person.

• He runs away.

What should you do after explaining your feelings calmly?

• Yell at the other person.

• Walk away without listening.

• Let the other person express their point of view.

• Ignore the other person's point of view.

How can you show that you are paying attention to someone?

• By ignoring them.

• By making eye contact and nodding.

• By looking away.

• By interrupting them.

What is a good way to resolve a conflict if it gets too heated?

• Walk away and never talk again.

• Yell louder.

• Call in a mediator to help.

• Ignore the problem.