Communication Styles and Assertive Communication

What is an example of passive communication?

• Ignoring someone who is talking to you

• Yelling at someone for cutting in line

• Agreeing to a haircut you don't want

• Telling someone you disagree with them calmly

How do passive-aggressive people express their feelings?

• By ignoring the issue

• Indirectly and with negative comments

• By calmly discussing their needs

• Directly and openly

Which of the following is an example of aggressive communication?

• Agreeing to something you don't want

• Using hurtful words to get what you want

• Ignoring a problem

• Calmly stating your opinion

What is a key characteristic of assertive communication?

• Using hurtful words

• Being passive

• Using a conversational tone

• Ignoring others' opinions

What is the first step in the three-step technique to practice assertiveness?

• Ignore the behavior

• Explain how the behavior affects you

• State what you need to happen

• Point out the behavior