Copy of Customer service
Interactive Video
•
Mathematics
•
1st - 5th Grade
•
Practice Problem
•
Hard
+9
Standards-aligned
Sai Deepesh
FREE Resource
Standards-aligned
6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is this good customer service?
Yes. He is talking to the customer.
No. He is talking to the customer, but he is not focused on the customer.
Tags
CCSS.RL.1.3
CCSS.RL.2.3
CCSS.RL.3.3
CCSS.RL.4.3
CCSS.RL.5.3
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How did he show good customer service?
He told her to leave the store.
He thanked her for shopping and offered to help her with her groceries.
Tags
CCSS.RI.1.5
CCSS.RI.3.5
CCSS.RI.4.3
CCSS.RI.5.3
CCSS.RI.5.5
3.
OPEN ENDED QUESTION
3 mins • 1 pt
WHY should you smile at the customers?
Evaluate responses using AI:
OFF
Tags
CCSS.RL.1.3
CCSS.RL.2.3
CCSS.RL.3.3
CCSS.RL.4.3
CCSS.RL.5.3
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What were the unexpected behaviors?
He answered his phone when the customer was asking him a question
He turned away from the customer when she was talking to him
He started talking to his coworker and told her to wait
Tags
CCSS.RI.1.5
CCSS.RI.3.3
CCSS.RI.3.5
CCSS.RI.4.5
CCSS.RI.5.3
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is it okay to call for assistance if the line is busy?
Yes! You should ask for help at work if you need it.
No.
6.
OPEN ENDED QUESTION
3 mins • 1 pt
How can you show good customer service?
Evaluate responses using AI:
OFF
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