Copy of Customer service

Is this good customer service?

• Yes. He is talking to the customer.

• No. He is talking to the customer, but he is not focused on the customer.

How did he show good customer service?

• He told her to leave the store.

• He thanked her for shopping and offered to help her with her groceries.

WHY should you smile at the customers?

What were the unexpected behaviors? 

• He answered his phone when the customer was asking him a question

• He turned away from the customer when she was talking to him

• He started talking to his coworker and told her to wait

Is it okay to call for assistance if the line is busy?

• Yes! You should ask for help at work if you need it.

• No. 

How can you show good customer service?