QUIZ - APPOINTMENT

Who is speaking at the beginning of the call?

• Dr. Smith

• Cathy

• Ruth Perez

• The receptionist

What does Ruth Perez want to do?

• Ask for a prescription

• Cancel an appointment

• Make an appointment with Dr. Smith

• Speak to a nurse

Why does Ruth Perez need to see the doctor?

• She has a headache

• She has a sore throat

• She needs a check-up

• She has a stomach ache

How does Ruth describe her sore throat?

• It's itchy and dry

• It's swollen and painful

• It's red and bumpy

• It's bleeding

How long has Ruth been experiencing her symptoms?

• One day

• Two day

• Three day

• Today

When is Ruth offered an appointment?

• The next day at 9:00 AM

• The next day at noon

• The same day at 3:00 PM

• The following week

How does Ruth respond to the appointment time?

• She asks for a different time

• She forgets to confirm

• She cancels the appointment

• She thanks Cathy for scheduling it soon

How does the conversation end?

• With both saying goodbye

• With Ruth asking another question

• With Cathy canceling the appointment

• With Cathy giving directions