Email Etiquette Essentials for the Workplace

Why is it important to start an email with a clear subject line?

• To ensure the recipient knows what the email is about

• To make the email longer

• To confuse the recipient

• To make the email look professional

What does using all caps in an email imply?

• You are confused

• You are excited

• You are yelling

• You are whispering

What is the purpose of the BCC field in an email?

• To send a copy to yourself

• To send a copy to someone without revealing their email address

• To send a copy to the recipient only

• To send a copy to everyone

Why should you proofread your emails before sending them?

• To add more emoticons

• To include more abbreviations

• To make sure they are long enough

• To ensure they reflect you positively

What should be included in your email signature?

• Your name and contact information

• A long sales pitch

• Only your first name

• Multiple large attachments

What should you do if you receive an email but don't have all the answers immediately?

• Reply that you received it and will get back later

• Ignore the email

• Forward it to someone else

• Delete the email

When replying to an email, what should you check before hitting 'reply all'?

• The email body

• The CC field

• The subject line

• The attachments

What should you do before forwarding an email to someone else?

• Delete the original email

• Add more recipients

• Change the subject line

• Get the sender's permission

Why should you avoid forwarding spam or chain letters?

• They can be damaging to your computer

• They are informative

• They are professional

• They are fun to read

What should you avoid including in an email to maintain professionalism?

• Confidential information

• A closing statement

• Your contact details

• A greeting