Troubleshooting Technical Issues

Troubleshooting Technical Issues

Assessment

Interactive Video

Computers, Professional Development, Instructional Technology

7th - 10th Grade

Practice Problem

Hard

Created by

Amelia Wright

FREE Resource

The video tutorial discusses five ways to boost productivity at work. It begins with an introduction to the topic, followed by a demonstration of a video module installation. However, technical issues arise, leading to a discussion on troubleshooting and the importance of seeking technical support. The video concludes with a reflection on what could have been done differently to avoid these issues.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main focus of the video tutorial?

Customer service training

Troubleshooting computer issues

How to install software

Five ways to increase productivity at work

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the initial step taken to start the video?

Clicking to install an extension module

Closing all windows

Restarting the computer

Calling technical support

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What problem did the user face after trying to start the video?

The screen froze

The audio was not working

The video did not start

The computer shut down

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the suggested solution to the technical issue?

Update the software

Check the internet connection

Restart the video

Call technical support

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What could Blake have done differently?

Restarted the computer

Closed all applications

Ignored the issue

Called technical support immediately

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