Los Pollos Hermanos Employee Training

Gus Fring welcomes new employees to Los Pollos Hermanos, emphasizing the importance of communication, professional appearance, and behavior in providing exceptional customer service. He advises employees to maintain composure and attentiveness, as someone is always watching. The session concludes with a preview of the next topic: cleanliness.

What is the name of the person welcoming new employees to Los Pollos Hermanos?

• Marco

• Gustavo

• Hector

• Juan

What is the cornerstone of the Los Pollos Hermanos brand?

• Cleanliness

• Communication

• Quality

• Speed

What should employees be mindful of when interacting with guests?

• Their words and behavior

• Their speed of service

• Their cooking skills

• Their personal opinions

Why is it important for employees to stand up straight?

• For better posture and customer impression

• To avoid looking lazy

• To look taller

• To reach higher shelves

What is required of employees regarding their uniforms?

• Change them every hour

• Wear any comfortable clothes

• Keep them clean and pressed

• Wear casual attire

How should employees greet customers?

• With a wave

• With a nod

• With complete sentences

• With one-word greetings

What should employees always make when interacting with customers?

• Jokes

• Small talk

• Eye contact

• Physical contact

What should employees do even when they are thinking about personal matters?

• Talk about it

• Remain composed

• Ignore customers

• Show their emotions

What will be discussed in the next session?

• Customer service

• Cleanliness

• Cooking techniques

• Employee benefits