Customer Reactions and Interactions

Customer Reactions and Interactions

Assessment

Interactive Video

Fun, Life Skills

9th - 12th Grade

Practice Problem

Hard

Created by

Lucas Foster

FREE Resource

The transcript depicts a series of interactions in a store, starting with a simple exchange about needing a bag and receipt. Tensions rise as a confrontation ensues between customers, leading to physical threats and insults. One customer boasts about his fighting skills, claiming to have trained with UFC champion Francis Ngannou. The situation escalates until the real Ngannou appears, leaving the boaster shocked and speechless.

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the initial question asked by the store clerk?

Do you need help?

Do you need a bag?

Do you want a receipt?

Is this all you want?

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the price mentioned for the items?

4500 won

5000 won

6000 won

5500 won

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What did the customer say about the bag?

They didn't need it.

They wanted two bags.

They needed it.

They wanted a bigger bag.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the reaction of the other person when the customer looked at them?

They smiled.

They got angry.

They ignored it.

They laughed.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What did the customer claim about their fighting skills?

They were a beginner.

They could defeat anyone.

Their fist was not normal.

They were afraid to fight.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who did the customer claim to have trained with?

Khabib Nurmagomedov

Mike Tyson

Francis Ngannou

Conor McGregor

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What did Ngannou call the customer?

Master

Big bro

Coach

Little bro

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