Quality Control in Business Practices

The video explores the concept of quality in business operations, emphasizing its importance in meeting customer expectations and legal standards. It discusses how businesses measure quality through various methods, including surveys and mystery shoppers. The video introduces quality control as a method to ensure products meet required standards, highlighting its advantages and disadvantages. Examples of quality control in practice are provided, illustrating its role in maintaining brand reputation and customer satisfaction.

What is the primary focus of quality in a business?

• Increasing market share

• Meeting customer expectations

• Maximizing profits

• Reducing production costs

Which of the following is NOT a measure of quality in a business?

• Length of queues in a retail store

• Patient waiting times in a hospital

• Number of customer complaints

• Number of employees in a company

Why is it important for businesses to meet customer expectations of quality?

• To increase production speed

• To ensure repeat purchases

• To reduce employee turnover

• To lower operational costs

What is the main purpose of quality control in a business?

• To reduce marketing expenses

• To identify and reject defects

• To train new employees

• To increase production volume

How do businesses typically check the quality of their products?

• By using customer reviews

• By employing quality inspectors

• By increasing production speed

• By reducing product prices

Why might a business use sampling in quality control?

• To increase production speed

• To check every single item produced

• To reduce the number of quality inspectors

• To identify defects in a subset of products

In the case study, what is Aaron Jenkins' role at On Slope Limited?

• Marketing Manager

• Quality Control Manager

• Sales Manager

• Production Manager

What is the main goal of quality control in the context of the case study?

• To improve marketing strategies

• To reduce the cost of production

• To ensure no faulty snowboarding equipment is sold

• To increase the number of products produced

What is one of the advantages of using quality control?

• Increased production costs

• Better reputation for safety and quality

• Higher employee turnover

• Reduced market share

Which of the following is a disadvantage of quality control?

• It reduces the need for quality inspectors

• It always improves product quality

• It can result in increased waste

• It is inexpensive to implement