Ingredion's Customer Support and Innovations

Ingredion has adapted to the global pandemic by enhancing its commitment to customers through new capabilities and offerings. The Ingredion Idea Labs provide support for project acceleration and formulation challenges, with virtual studios enabling easier collaboration. The company has expanded its innovation labs and manufacturing facilities, focusing on plant-based proteins. The Catalyst Program, launched in 2020, fosters product development through partnerships. Ingredion offers on-demand learning resources and customized training. Enhanced communication, including live chat, ensures seamless support. Ingredion remains a trusted partner, providing solutions for a successful future.

What has not changed at Ingredion despite the global pandemic?

• Their product line

• Their commitment to understanding customer challenges

• Their marketing strategy

• Their office locations

What new feature has been introduced in Ingredion Idea Labs to make collaboration easier?

• Virtual studios

• Extended working hours

• Free samples

• In-person workshops

What is the benefit of Ingredion's virtual studios in their Idea Labs?

• Higher production capacity

• Increased physical space

• Easier remote collaboration

• More in-person meetings

What did Ingredion invest in during 2020 to meet the rising demand?

• New office buildings

• Plant-based proteins

• Employee training programs

• Marketing campaigns

What is the purpose of the Catalyst program introduced by Ingredion?

• To expand globally

• To reduce costs

• To hire new employees

• To create new products and experiences

What type of learning resources does Ingredion's on-demand learning center offer?

• Online courses

• In-person classes

• Webinars, quick bite videos, and podcasts

• Books and journals

What additional support does Ingredion offer to keep teams updated on key challenges?

• Free samples

• Monthly newsletters

• Custom webinars and virtual training

• Discounted products

What feature was added to the Ingredion website in 2020 to enhance customer support?

• Live chat

• Online store

• Customer forums

• Video tutorials

What is the main goal of Ingredion's new ways of working together with customers?

• To reduce costs

• To expand globally

• To shorten the distance to solutions

• To increase sales

What does Ingredion aim to provide through their new capabilities and offerings?

• More office locations

• More delicious, nutritious, on-trend, and profitable solutions

• Faster delivery times

• Cheaper products