Chic Boutique Call Details

Chic Boutique Call Details

Assessment

Interactive Video

Business, Professional Development, Life Skills

7th - 10th Grade

Hard

Created by

Emma Peterson

FREE Resource

The transcript is a phone conversation between John Wright from International Fashion Supplies and a receptionist at Chic Boutique. John attempts to speak with Mr. Morgan but is informed that the line is engaged. He leaves a message about a delayed shipment of 300 dresses, expected to arrive next Friday, and requests a callback upon arrival. John provides his contact number for follow-up.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is the caller trying to reach at Chic Boutique?

Mr. Morgan

Mr. Wright

Mr. Supplies

Mr. John

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the caller's name and company?

John Morgan from Chic Boutique

John Wright from Chic Boutique

John Wright from International Fashion Supplies

Morgan Wright from Fashion International

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the receptionist offer when the line is engaged?

To try another extension

To call back later

To leave a message

To send an email

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main content of the message left for Mr. Morgan?

The dresses are out of stock

The shipment has been delayed and will arrive next Friday

The shipment has been canceled

The dresses will arrive tomorrow

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the contact number provided by John Wright?

01632 960 994

01632 960 999

01632 960 944

01632 960 949