Scanning Procedures and Customer Interactions

The video tutorial explains the process of scanning items using UPC codes and hand scanners. It covers how to handle items without UPC codes by using a lookup guide and provides steps for adjusting transactions when customers change their minds. The tutorial concludes with encouragement for cashiers, highlighting the efficiency of scanning in retail operations.

What is the main tool you need to scan items?

• Your hands

• A barcode reader

• A smartphone

• A computer

What does the beep sound indicate when scanning an item?

• The item is out of stock

• The item is on sale

• The item needs to be rescanned

• The item has been scanned successfully

How do you scan large items?

• By entering the item code manually

• By using a special large item scanner

• By using a hand scanner

• By asking the customer to lift the item

What should you do if an item does not have a UPC code?

• Use the lookup guide at the register

• Skip the item

• Use the hand scanner

• Ask the customer to find another item

How do you look up produce on a touchscreen register?

• Touch the item, then the pick list or produce key, and select the fruit

• Enter the item code manually

• Ask the customer for the item code

• Scan the produce with a hand scanner

What should you do if a customer changes their mind about an item at the end of a transaction?

• Manually remove the item from the bill

• Hit the void key and scan the item again

• Ask the customer to keep the item

• Ignore the item