Housekeeping Procedures and Protocols

The video tutorial from 'Hospitality Teachers' provides a comprehensive guide on how to arrange a hotel room. It covers preparation, accessing the room, cleaning, bed making, restocking, and final checks. The tutorial emphasizes the importance of neatness, proper tool arrangement, and thorough cleaning to ensure guest satisfaction. It also highlights the significance of supporting the channel through subscriptions and shares.

What is the first step in preparing to arrange a hotel room?

• Cleaning the bathroom

• Dusting the room surfaces

• Preparing the room attendant trolley

• Checking the mini bar

Which of the following is NOT a type of linen prepared for a hotel room?

• Bath towel

• Hand towel

• Face towel

• Tablecloth

What should be done after organizing the room attendant trolley?

• Knock on the guest room door

• Start cleaning the bathroom

• Check the trolley wheels for proper functioning

• Prepare the guest amenities

How many times should you knock on the door or press the bell before entering a guest room?

• Once

• Four times

• Three times

• Twice

What should be done with lost and found items in a checked-out room?

• Leave them in the room

• Throw them away

• Put them in the safest place

• Give them to the next guest

What is the first step in making the bed?

• Spread the duvet cover

• Pull the bed or mattress back

• Place the pillow on the headboard

• Fold the sheet

Which cleaning agent should not be used daily on the toilet bowl?

• Toilet bowl cleaner

• Glass cleaner

• Furniture polish

• MPC

What is the purpose of cleaning in a clockwise or counter-clockwise manner?

• To save time

• To ensure no place is forgotten

• To use less cleaning agents

• To make it easier to mop

Where should the bath mat be placed after mopping?

• On the balcony

• On the bed

• Under the sink

• Under the bathtub

What should be done after completing the final check and mopping the entire guest room?

• Restock the mini bar

• Turn off the lights and close the door

• Leave the room immediately

• Call the housekeeping office