Troubleshooting Network Issues

This video tutorial guides network administrators through a structured approach to troubleshooting network issues. It emphasizes the importance of gathering information, analyzing problems, testing theories, and implementing solutions while managing change control. The tutorial also highlights the need for documentation and building a knowledge base to streamline future troubleshooting efforts.

What is the first step you should take before making any changes to the network?

• Gather as much information as possible

• Replace the faulty hardware

• Restart the network devices

• Contact the ISP

Why is it useful to duplicate the problem during troubleshooting?

• To avoid talking to the user

• To save time

• To confirm the issue

• To make the problem worse

What should you do if the problem might be caused by something that isn't obvious?

• Replace the hardware

• Ignore it

• Make a note of it

• Restart the system

Where do some people prefer to start troubleshooting in the OSI model?

• At the top

• In the middle

• At the bottom

• At any random layer

What should you do if replacing the cable does not resolve the problem?

• Give up

• Contact the ISP

• Go back to your list and try the next step

• Restart the network

When might you need to call an expert during troubleshooting?

• When you don't want to work

• When the problem is very simple

• When you have tried all your ideas and still can't resolve the problem

• When you have resolved the issue

What should you consider when creating a plan to resolve a network issue?

• The cost of the plan

• The impact on uptime and availability

• The color of the cables

• The brand of the hardware

When is it best to perform troubleshooting tasks that might cause an outage?

• During peak hours

• During non-production hours

• Whenever you feel like it

• During weekends only

What should you do after resolving a network issue?

• Forget about it

• Contact the ISP

• Document exactly what you did

• Restart the network

Why is it important to update policies and procedures after resolving an issue?

• To confuse the users

• To increase the workload

• To prevent the issue from happening again

• To make the process longer