Consumer Rights and Responsibilities

The video explains consumer rights under the UK Consumer Rights Act 2015, focusing on product quality, fitness for purpose, and accurate descriptions. It details consumer rights for returning, repairing, or replacing goods that are unsatisfactory, unfit for purpose, or not as described. The video also covers return policies when consumers change their minds and outlines delivery rights, emphasizing the importance of knowing one's consumer rights.

Why is it important to be aware of your consumer rights?

• To get discounts on products

• To understand what actions to take if misled

• To become a lawyer

• To avoid paying taxes

What is the main purpose of the Consumer Rights Act (2015)?

• To support local businesses

• To promote online shopping

• To regulate business behavior and protect consumers

• To increase product prices

Which of the following is NOT a key rule focused on by the Consumer Rights Act (2015)?

• Delivery

• Product quality

• Returns

• Marketing strategies

What does 'satisfactory quality' mean according to the Consumer Rights Act?

• The product must be the most popular brand

• The product must be free of minor defects and be durable

• The product must be the cheapest available

• The product must be on sale

What does 'fit for purpose' mean?

• The product must perform the function it was made for

• The product must be expensive

• The product must be brand new

• The product must be eco-friendly

What can you do if a product is of unsatisfactory quality within the first 30 days?

• Nothing, you have no rights

• Exchange it for a different product

• Return the item for a full refund

• Request a repair only

If a fault develops between 30 days and 6 months, what must the consumer do first?

• Give the seller one opportunity to repair or replace the goods

• Contact the manufacturer directly

• Request a full refund immediately

• Buy a new product

What happens if a fault develops after six months?

• The retailer must replace the product immediately

• The consumer has no rights

• The consumer automatically gets a refund

• The consumer must prove the fault was present at the time of purchase

What should you check if you change your mind about an item and want to return it?

• The retailer's policy on returns

• The product's warranty

• The manufacturer's guidelines

• The store's opening hours

What is the retailer's responsibility regarding the delivery of goods?

• To ensure delivery within 7 days

• To ensure delivery within 30 days unless agreed otherwise

• To provide free delivery

• To deliver only during weekends