IT Systems and Security Concepts

The video tutorial covers the inevitability of change in IT and the importance of having a formal change management process. It discusses handling security incidents, including malware and DDoS attacks, and references the NIST guide for incident response. Disaster recovery planning and continuity of operations are emphasized, along with asset disposal and data protection. The importance of documenting standard operating procedures is highlighted, and the video concludes with an explanation of service level agreements, MOUs, and NDAs.

What is a major concern when making changes to IT systems?

• Increasing the speed of the network

• Improving the aesthetics of the network layout

• Reducing the number of devices on the network

• Affecting the uptime and availability of devices

Why do organizations implement a formal change management process?

• To ensure changes are made without any planning

• To manage and stabilize the rollout of changes

• To increase the number of changes made

• To reduce the number of employees needed

What is an example of a security incident?

• A user changing their password

• A user clicking an email attachment that executes malware

• A user logging into their workstation

• A user installing a new software update

Which document provides guidelines for handling security incidents?

• ISO 27001

• NIST SP800-61 Revision 2

• GDPR

• HIPAA

What is a key component of a disaster recovery plan?

• Increasing the number of employees

• A recovery location

• Reducing the number of servers

• Increasing the number of workstations

What is the purpose of continuity of operations planning (COOP)?

• To reduce the number of disasters

• To increase the number of IT staff

• To ensure the business can continue operating during a disaster

• To improve the aesthetics of the office

Why is it important to properly dispose of IT equipment?

• To ensure internal data is not made available to others

• To reduce the number of employees

• To improve the aesthetics of the office

• To increase the number of devices in the office

What is a standard operating procedure (SOP)?

• A type of software update

• A document that outlines the steps to take in various situations

• A way to reduce the number of employees

• A method for increasing network speed

What is a service level agreement (SLA)?

• A type of software update

• A way to reduce the number of employees

• A method for increasing network speed

• An agreement that outlines the minimum terms for providing services

What is the purpose of a non-disclosure agreement (NDA)?

• To improve the aesthetics of the office

• To ensure confidentiality of information

• To increase the number of employees

• To reduce the number of servers