Communication: What You Say vs. How You Say It

The video discusses the significance of how communication is delivered, emphasizing non-verbal cues like body language and facial expressions. It explores cultural differences in communication styles and highlights challenges in written communication, such as misinterpretation. The importance of effective communication in professional environments is also stressed.

What is emphasized as equally important to what you say in communication?

• The volume of your voice

• The speed of your speech

• How you say it

• The language you use

Which aspect of communication is mentioned as being influenced by culture?

• Vocabulary

• Grammar

• Pronunciation

• Body language

According to the discussion, which culture is described as being more reserved in their use of gestures?

• Italian

• Polish

• American

• Japanese

What is highlighted as a key component of communication besides words?

• Handwriting

• Background noise

• Clothing

• Body language

In the modern world, what form of communication is mentioned as being particularly sensitive to how it is constructed?

• Phone calls

• Video calls

• Text messages

• Face-to-face conversations

Why is it important to be careful with written communication?

• It is permanent

• It is time-consuming

• It is less personal

• It can be easily misunderstood

What can cause someone to be taken the wrong way in communication?

• Using complex words

• Speaking too quickly

• Using slang

• Wrong intonation

Which non-verbal cue is mentioned as important in professional communication?

• Using hand gestures

• Making eye contact

• Wearing formal clothes

• Maintaining a serious expression

What is a potential consequence of not smiling when you should have in communication?

• Being misunderstood

• Being laughed at

• Being perceived as unfriendly

• Being ignored

In a professional environment, why is it crucial to think about how you communicate?

• To follow company policy

• To avoid misunderstandings

• To impress colleagues

• To save time