Phone Troubleshooting Scenarios

A customer returns to a store with a phone that doesn't work. They explain that the microphone is not functioning during calls. The store representative asks if the customer has checked the microphone settings and tried restarting the phone. After confirming these steps were taken without success, the representative offers to inspect the phone.

What does the customer initially ask the store assistant?

• For help with a phone issue

• For a phone accessory

• For a new phone

• For a refund

What problem does the customer face with the phone?

• People cannot hear them during calls

• The battery drains quickly

• The screen is cracked

• The phone does not turn on

What troubleshooting step did the customer already try?

• Changing the SIM card

• Checking the microphone settings

• Updating the software

• Replacing the battery

What does the assistant suggest after hearing the problem?

• To look at the phone

• To check the warranty

• To contact customer service

• To buy a new phone

What did the customer do after checking the microphone settings?

• Restarted the phone

• Called customer support

• Changed the phone case

• Tried a different phone